Telecaller / Telesales Executive

123 Total Web Solutions; Coimbatore District; On-site; INR 210,000 - 330,000; Full time

Job summary

123TWS is seeking a dynamic Telecaller/Telesales Executive in Coimbatore, Tamil Nadu. The role focuses on outbound calling, lead generation, and converting inquiries into sales. You will communicate persuasively, handle objections, and work toward daily and monthly sales targets.

Ideal candidates have strong communication skills, a sales mindset, and experience with CRM systems. A two-wheeler is preferred for this role to meet on-site client engagements.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Experience in telecalling, telesales, or similar customer-facing role is preferred.
• Excellent verbal communication and listening skills; strong persuasion and negotiation abilities.

Responsibilities

• Outbound calls to potential customers from provided leads.
• Lead generation through cold calling, follow-ups and lead nurturing.
• Explain and promote the company's products or services to prospects.
• Build rapport, understand customer needs, and offer tailored solutions.
• Address objections, provide accurate information, and close sales.
• Meet or exceed daily, weekly, and monthly sales targets and quotas.
• Record and maintain customer interactions, lead status and follow-ups in CRM.
• Schedule and conduct follow-ups to nurture relationships.
• Provide feedback to sales team on market trends and customer needs.
• Collaborate with sales and marketing teams to ensure a smooth customer experience.

Skills

Verbal communication

Negotiation

CRM proficiency

Teamwork

Goal-oriented

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Microsoft Office

Job description

JobDescription:

The responsibilities of a business development executive include calling prospects, maintaining long-term relationships and sharing valuable information with those involved in the business. Along with those communication skills, a business developer should be able to negotiate. Setting goals and developing plans for business and revenue growth. Researching, planning, and implementing new target market initiatives. Pursuing leads and moving them through the sales cycle.

Task and Activities:

• Client Direct meeting and follow-ups
• Quotation preparation based on client requirements with team following up incoming lead for conversion.
• Call follow-up by lead conversion
• Technical support with our team and client
• Budgeting and forecasting
• Planning and monitoring

Responsibility:

• Work with Lead follow-up
• Quote Preparation
• Payment follow-up
• Revenue generation and getting order from client
• Client conversion

Requirements:

• Graduate with better negotiation, marketing and sales skill.

Need:

• Two wheeler

We are seeking a dynamic and motivated Telecaller/Telesales Executive to join our sales team. The ideal candidate will be responsible for making outbound calls to potential customers, generating leads, and converting inquiries into sales. You should have excellent communication skills, a persuasive attitude, and the ability to handle objections effectively.

Key Responsibilities:

• Outbound Calls: Make a high volume of outbound calls to potential customers from provided leads.
• Lead Generation: Identify potential customers and generate new sales leads through cold calling, follow-ups, and lead nurturing.
• Product Knowledge: Clearly explain and promote the company's products or services to prospective customers.
• Customer Engagement: Build rapport with customers, understand their needs, and offer tailored solutions to meet their requirements.
• Objection Handling: Address customer queries and objections confidently, providing accurate information and resolving concerns to close sales.
• Sales Targets: Meet or exceed daily, weekly, and monthly sales targets and quotas.
• Data Management: Accurately record and maintain customer interactions, lead status, and follow-up details in the CRM system.
• Follow-ups: Schedule and conduct follow-up calls to maintain customer relationships and encourage repeat business.
• Feedback: Provide feedback to the sales team on market trends, customer needs, and challenges encountered during calls.
• Team Collaboration: Work closely with the sales and marketing teams to ensure seamless customer experience and campaign success.

Qualifications:

• Education: High school diploma or equivalent (Bachelor's degree preferred).
• Experience: Previous experience in telecalling, telesales, or a similar sales/customer service role is preferred.
• Skills:
  • Excellent verbal communication and listening skills.
  • Strong persuasion and negotiation abilities.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Goal-oriented with a track record of meeting or exceeding sales targets.