Telecaller – Loan Process

finlab.one; Gurugram District; On-site; INR 201,000 - 268,000; Full time

Job summary

Finlab.one in Gurugram, Haryana, invites applications for a full-time Telecaller – Loan Process role based on-site. You will handle inbound and outbound calls to explain loan products, assess eligibility, and outline documentation requirements to prospective and existing clients.

You will update CRM records, coordinate with internal teams to move applications forward, follow up for pending documents, clarify rates and terms, and maintain professional, customer-centric communications while

Qualifications

• Higher Secondary or Graduate degree in any discipline.
• Clear spoken English and Hindi.
• Experience in telecalling or customer service preferred but not mandatory.

Responsibilities

• Handle inbound and outbound calls to explain loan products, eligibility criteria and documentation to clients.
• Collect and verify basic customer information and update CRM or internal systems.
• Coordinate with internal teams to move applications through the loan process.
• Follow up for pending documents and clarify rates and terms with customers.
• Maintain accurate records and provide professional, customer-centric communication while meeting daily targets.

Skills

Communication

Telecalling

CRM familiarity

Documentation basics

Education

Higher Secondary/Graduate

Tools

CRM tools

MS Excel

Email

Job description

Finlab.one is a smart financial solutions provider that helps individuals, professionals, startups, MSMEs, and enterprises access suitable lending options with speed and transparency. The company focuses on tailored financing for business expansion, cash flow management, property purchases, and personal financial needs. Its services include business loans, personal loans, home loans, loan against property, working capital finance, GST-based funding, and corporate financing. Finlab.one offers quick eligibility assessments, competitive interest rates, fast approvals, and end-to-end documentation support through trusted lending partnerships across India. The team is committed to making finance simple, accessible, and relationship-driven for clients nationwide.

This is a full-time, on-site Telecaller – Loan Process role based in Gurugram. The Telecaller will handle inbound and outbound calls to explain loan products, eligibility criteria, and documentation requirements to prospective and existing clients. Responsibilities include collecting and verifying basic customer information, updating CRM or internal systems, and coordinating with internal teams to move applications through the loan process. The role involves following up for pending documents, clarifying queries about interest rates and terms, and guiding customers through each step to ensure a smooth experience. The Telecaller is expected to meet daily calling targets, maintain accurate records, and provide professional, customer-centric communication at all times.

Qualifications

• Strong communication and interpersonal skills, with clear spoken English and Hindi and the ability to explain financial products simply.
• Customer service and telecalling skills, including handling high call volumes, active listening, and professional phone etiquette.
• Basic understanding of loans and banking processes, such as eligibility assessment, documentation, and common lending terms.
• Computer literacy, including use of CRM tools, spreadsheets, and email for tracking leads and updating application status.
• Ability to work on-site in Gurugram, manage time effectively, and meet performance targets in a fast-paced environment.
• Prior experience in telecalling, loan processing, or financial services is preferred but not mandatory.
• Minimum educational qualification: Higher Secondary (12th pass) or Graduate degree in any discipline.