Telecaller For RICE IAS

Roys Institute Competitive Examination; Kolkata District; On-site; INR 167,000 - 279,000; Full time

Job summary

Roys Institute Competitive Examination seeks an energetic Telecaller to engage with prospective students and parents, provide course information, and assist in admission conversions. The role emphasizes strong communication, convincing ability, and a customer-friendly attitude.

The candidate will make outbound calls, explain course details, and handle inquiries, while maintaining records and meeting daily targets. Prior telecalling experience in education is preferred.

Qualifications

• Excellent verbal communication in Hindi and English.
• Strong convincing and interpersonal skills.
• Basic computer knowledge (MS Excel/CRM).
• Ability to handle rejection and stay motivated.

Responsibilities

• Make outbound calls to prospective students and parents regarding institute courses.
• Explain course details, fee structure, and admission process clearly.
• Handle inbound calls, resolve queries, and provide accurate information.
• Maintain call records, follow up with interested leads, and respond promptly.
• Achieve daily/weekly call targets and contribute to admission goals.
• Collaborate with counselling team to convert leads into admissions.

Skills

Verbal communication

Interpersonal skills

CRM software familiarity

MS Excel skills

Handling rejection & motivation

Tools

MS Excel

CRM software

Job description

We are looking for an energetic and persuasive Telecaller to connect with prospective students and parents, provide information about our courses, and help with admission conversions. The role requires strong communication, convincing ability, and a customer-friendly attitude

Role & responsibilities

• Make outbound calls to prospective students and parents regarding institute courses.
• Explain course details, fee structure, and admission process clearly.
• Handle inbound calls, resolve queries, and provide accurate information.
• Maintain call records, follow up with interested leads, and ensure timely responses.
• Achieve daily/weekly call targets and contribute to admission goals.
• Work closely with the counselling team to convert leads into admissions.

Skills & Qualifications

• Excellent verbal communication skills in Hindi & English (regional language is a plus).
• Strong, convincing, and interpersonal skills.
• Basic computer knowledge (MS Excel/CRM software).
• Ability to handle rejection and remain motivated.

Preferred candidate profile

• Telecalling experience in the education/coaching sector.
• Prior work in sales, customer service, or call centers.