Telecaller Executive Lead Qualification & Inside Sales

Shipra Logistics; Gurugram District; On-site; INR 300,000 - 560,000; Full time

Job summary

Shipra Logistics is seeking a proactive Inside Sales Executive to manage lead generation and qualification for our courier services in Gurugram. You will engage D2C brands and e-commerce sellers, conduct product demos, discuss pricing, and coordinate with the Sales Team to convert opportunities into onboarding customers.

You will maintain CRM records, track daily activities, and strive to achieve daily, weekly, and monthly targets.

Qualifications

• Experience in courier aggregation, courier services, logistics or e-commerce shipping industry is mandatory.
• 1-3 years of experience in Telecalling, Inside Sales, Lead Generation or B2B Sales.
• Understanding of courier aggregation business models and shipping operations.
• Excellent communication and customer-convincing skills.
• Experience handling inbound enquiries and outbound calling.
• Ability to qualify business leads and schedule product demonstrations.
• Basic knowledge of MS Excel, Google Sheets and CRM tools.
• Good Hindi and basic English communication skills.

Responsibilities

• Lead Management & Outbound Calling: handle marketing-generated leads and identify opportunities.
• Lead Qualification & Understanding: assess customer business, volumes, rates and decision-makers.
• Product Demo & Sales Meeting Conversion: explain platform benefits and schedule demos.
• Courier Rate Discussion & Commercial Readiness: gather rates and negotiate terms.
• CRM & Reporting: maintain records, track activities and meet targets.

Skills

Telecalling

Inside Sales

Lead Generation

B2B Sales

Courier pricing knowledge

Communication skills

Inbound & outbound calling

Lead qualification

Hindi language

English language

MS Excel

Google Sheets

CRM tools

Education

12th Pass

Graduate

Tools

MS Excel

Google Sheets

CRM tools

Job description

Role & responsibilities

1. Lead Management & Outbound Calling

• Handle marketing-generated leads from digital campaigns, website enquiries and other marketing sources.
• Work on Shipra's in-house customer database to identify potential business opportunities.
• Make outbound calls to D2C brands, e-commerce sellers, online retailers and marketplace sellers.
• Conduct regular follow-ups with interested prospects.

2. Lead Qualification & Requirement Understanding

• Understand the customer's business model, product category and sales channels.
• Identify monthly shipment volumes and existing courier partners.
• Understand current shipping rates, COD requirements, weight slabs and logistics challenges.
• Identify decision-makers and assess the customer's business potential.
• Categorize prospects into Hot, Warm and Cold leads.

3. Product Demo & Sales Meeting Conversion

• Explain Shipra's courier aggregation platform and its business benefits.
• Generate interest among prospects to explore Shipra's logistics solutions.
• Convince qualified customers to attend a product panel demonstration.
• Schedule demos with the Sales Team and ensure decision-makers attend.
• Share complete customer requirements and lead information with the Sales Team.

4. Courier Rate Discussion & Commercial Readiness

• Collect existing courier rates and commercial expectations from prospects.
• Understand requirements related to forward shipping, RTO, COD and additional courier charges.
• Identify customers interested in courier rate comparison and commercial negotiations.
• Coordinate with the Sales Team to facilitate pricing discussions and onboarding opportunities.

5. CRM & Reporting

• Maintain accurate customer information, call records and follow-up schedules.
• Update lead status in CRM or Excel.
• Track daily calling activities, qualified leads and demo conversions.
• Achieve assigned daily, weekly and monthly performance targets.

Preferred candidate profile

Prior experience in courier aggregation, courier services, logistics or e- commerce shipping industry is mandatory.

• 1-3 years of experience in Telecalling, Inside Sales, Lead Generation or B2B Sales.
• Understanding of courier aggregation business models and shipping operations.
• Basic knowledge of courier pricing, COD, RTO, weight slabs and shipment volumes.
• Excellent communication and customer-convincing skills.
• Experience handling inbound enquiries and outbound calling.
• Ability to qualify business leads and schedule product demonstrations.
• Basic knowledge of MS Excel, Google Sheets and CRM tools.
• Good Hindi and basic English communication skills.

Educational Qualification

• 12th Pass / Graduate in any discipline.
• Candidates with relevant logistics industry experience will be preferred