Tele-calling For Leads

Titan Company; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Titan Company in Bengaluru is seeking a Logistics Executive to oversee end-to-end logistics for e-commerce orders. You will manage order processing, dispatch coordination, courier liaison, and reverse logistics to ensure timely delivery and customer satisfaction.

The role emphasizes tracking performance metrics, cost optimization, and accurate MIS reporting while collaborating with warehouse and courier partners. Prior logistics exposure is preferred.

Qualifications

• Knowledge of e-commerce logistics operations.
• Good coordination and communication skills.
• Problem-solving and analytical ability.
• Proficiency in Excel and reporting.
• Ability to work in a fast-paced environment.

Responsibilities

• Ensure timely processing, packing, and dispatch of customer orders.
• Coordinate with warehouse and courier teams to maintain dispatch SLAs.
• Monitor pending orders and resolve dispatch delays proactively.
• Coordinate with courier partners for smooth shipment movement and delivery.
• Track shipment status and ensure timely delivery to customers.
• Handle courier escalations and delivery-related issues efficiently.
• Monitor returns and RTO cases; identify root causes and implement corrective measures.
• Prepare and maintain daily logistics and shipment reports.

Skills

E-commerce logistics

Coordination

Problem solving

Reporting

Fast-paced

Tools

Excel

Job description

Position Logistics Executive /Telli-calling for Leads

Department:-Helios Marketing

Purpose of the Role

To ensure seamless end-to-end logistics operations for e-commerce orders, including order processing, dispatch coordination, inventory accuracy, courier management, and timely delivery while maintaining operational efficiency and customer satisfaction.

1. Order Processing & Dispatch Management

• Ensure timely processing, packing, and dispatch of customer orders.
• Coordinate with warehouse and courier teams to maintain dispatch SLAs.
• Monitor pending orders and resolve dispatch delays proactively.

Key Metrics:

• 95%+ orders dispatched within committed TAT
• Minimum delayed shipment percentage

2. Delivery & Courier Coordination

• Coordinate with courier partners for smooth shipment movement and delivery.
• Track shipment status and ensure timely delivery to customers.
• Handle courier escalations and delivery-related issues efficiently.

Key Metrics:

• 92%+ on-time delivery rate
• Reduction in delivery escalations

3. Return, RTO & Reverse Logistics Management

• Monitor returns and RTO (Return to Origin) cases.
• Identify root causes for RTO and implement corrective measures.
• Ensure timely processing of reverse logistics activities.

Key Metrics:

• Controlled RTO percentage
• Faster reverse logistics closure

4. Customer Issue Resolution

• Resolve logistics-related customer concerns promptly.
• Coordinate internally and externally to close delivery complaints.
• Ensure positive customer experience through timely updates and resolution.

Key Metrics:

• Resolution within defined TAT
• Reduced customer complaints

5. Logistics Cost Optimization

• Support initiatives to reduce shipping and operational costs.
• Optimize courier usage and packaging efficiency.
• Monitor freight and shipping expenses.

Key Metrics:

• Reduced logistics cost per order
• Improved operational efficiency

6. Reporting & MIS Management

• Prepare and maintain daily logistics and shipment reports.
• Share operational MIS with management on a timely basis.
• Maintain accurate documentation of logistics activities.

Key Metrics:

• 100% timely reporting
• Accurate operational data

7. Calling On leads:

• Payment Pending
• RSP Exclusive
• Check availability

Key Metrics:

• Follow-up on pending payments
• Handling special price requests
• Checking product/service availability
• Coordinating with customers and internal teams

Key Competencies Required:-

• Knowledge of e-commerce logistics operations
• Good coordination and communication skills
• Problem-solving and analytical ability
• Proficiency in Excel and reporting
• Ability to work in a fast-paced environment

Preferred Experience

• Experience in e-commerce, warehouse, or logistics operations preferred