Telecaller Executive

Redback IT Solutions Private Limited; Vellore; On-site; INR 180,000 - 240,000; Full time

Job summary

Redback IT Solutions Private Limited in Tamil Nadu seeks Telecallers to handle outbound and inbound calls, explain services, maintain records, and achieve conversion targets. You will work in a customer-focused, fast-paced environment requiring clear Tamil and English communication and basic computer skills.

The role emphasizes meeting daily targets, updating logs, and building rapport with clients while contributing to team goals and reporting outcomes to the supervisor.

Qualifications

• 6 months telecalling/customer support experience.
• Strong Tamil and English communication skills.
• Basic computer knowledge (MS Office/Excel).

Responsibilities

• Make outbound calls to prospective clients and explain services offered.
• Handle inbound calls and provide clear, accurate information.
• Maintain call logs, update records, and follow up with leads.
• Meet daily/weekly call and conversion targets.
• Build rapport with clients and ensure customer satisfaction.
• Share feedback and call outcomes with the reporting manager.

Job description

We are hiring Telecallers to handle outbound and inbound calls, explain services, maintain records, and achieve conversion targets. Candidates must have strong communication skills in Tamil & English, basic computer knowledge, and a customer-focused attitude.

Key Responsibilities:

• Make outbound calls to prospective clients and explain services offered.
• Handle inbound calls and provide clear, accurate information.
• Maintain call logs, update records, and follow up with leads.
• Meet daily/weekly call and conversion targets.
• Build rapport with clients and ensure customer satisfaction.
• Share feedback and call outcomes with the reporting manager.

Key Requirements:

• Minimum 6 months of telecalling/customer support experience.
• Strong communication skills in Tamil and English.
• Ability to manage customer queries with patience and professionalism.
• Basic computer knowledge (MS Office/Excel).
• Target-driven with good persuasion skills.