Telecaller - Customer Insights and Telecalling

Pouring Pounds India Pvt. Ltd.; Gurugram District; Hybride; INR 350 000 - 550 000; Plein temps

Avantages offerts par ce poste

Best-in-class salaries

Competitive ESOPs

WFH options

Lunch provided

Learning & development sessions

Team events

Résumé du poste

CashKaro is seeking dynamic advisors to engage with users over the phone, gather insights, and drive sales for India’s fastest-growing cashback platform. You will conduct research, convert leads, and promote offers while maintaining strong customer relationships.

Role requires excellent English/Hindi communication, fast typing, and comfortable use of CRM tools. Flexi-WFH options and competitive compensation are offered.

Qualifications

• Typing speed of 30+ WPM with accuracy.
• Comfortable using CRM tools and basic computer applications.
• Strong verbal communication and interpersonal skills.
• Fluency in English and Hindi.

Responsabilités

• Outbound calling to gather insights and conduct research.
• Sales and lead conversion to active users.
• Engage customers and promote CashKaro products.
• Educate customers about offers and features.
• Capture and document customer details and responses.
• Address customer concerns to ensure satisfaction.

Connaissances

Typing 30+ WPM

CRM tools

Verbal communication

English fluency

Hindi fluency

Negotiation

Adaptability

Outils

CRM tools

Description du poste

Company Overview

CashKaro is India’s #1 cashback platform, trusted by over 25 million users! We drive more sales for Amazon, Flipkart, Myntra, and Ajio than any other paid channel, including Google and Meta. Backed by legendary investor Ratan Tata and a recent $16 million boost from Affle, we’re on a rocket ship journey—already surpassing ₹300 crore in revenue and racing towards ₹500 crore.

EarnKaro, our influencer referral platform, is trusted by over 500,000 influencers and sends more traffic to leading online retailers than any other platform. Whether it’s micro-influencers or top-tier creators, they choose EarnKaro to monetize their networks.

BankKaro is India’s fastest-growing platform for saving smartly on banking and finance products. We help users get the best deals on credit cards, loans, and more.

Join our dynamic team and help shape the future of online shopping, influencer marketing, and financial technology in India!

About the Role

We are looking for dynamic and customer-oriented advisors to engage with CashKaro users and prospects over the phone. This role focuses on gathering consumer intelligence, conducting user research, and driving sales through effective telecalling. If you have a flair for communication, enjoy customer interactions, and are motivated by results, this is a great opportunity to be part of India’s fastest-growing cashback and rewards platform.

Key Responsibilities

• Outbound Calling:Reach out to customers to gather insights, feedback, and conduct research.
• Sales & Lead Conversion:Initiate conversations, build rapport, and convert leads into active users.
• Customer Engagement:Ask probing questions to understand customer needs and promote relevant CashKaro products.
• Product & Offer Promotion:Educate customers about upcoming offers, features, and benefits.
• Data Management:Capture and document customer details, behaviors, payment methods, and responses.
• Query Resolution:Address customer concerns effectively, ensuring satisfaction and repeat business.
• Relationship Building:Maintain strong customer relationships to drive retention and long-term engagement.

Must-Have Skills & Qualifications

Typing Speed & Tech Skills

• Ability to type 30+ Words Per Minute (WPM) with accuracy.
• Comfortable using CRM tools and basic computer applications.

Communication & Language Proficiency

• Strong verbal communication and interpersonal skills.
• Fluency in English and Hindi.

Customer Handling & Negotiation

• Ability to handle objections, negotiate, and close sales over the phone.
• Professional approach to handling customer complaints and rejections.

Adaptability & Resilience

• Comfortable working in a fast-paced environment.
• Ability to stay calm under pressure and handle multiple conversations efficiently.

Why Join Us:

• 1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
• 2. Compensation & Benefits –Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
• 3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
• 4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
• 5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more.

Ensuring a Diverse and Inclusive workplace where we learn from each other is core to CK's value.

CashKaro.com and EarnKaro.com are Equal Employment Opportunity and Affinitive Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

CashKaro.com and EarnKaro.com will not pay any third-party agency or company that does not have a signed agreement with CashKaro.com and EarnKaro.com.

Visit our Career Page at - https://cashkaro.com/page/careers

Follow Us at https://www.linkedin.com/company/cashkaro-com/mycompany/