IT Support Engineer

Pouring Pounds India Pvt. Ltd.; Chennai; Ibrido; INR 360.000 - 600.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible WFH options

Medical insurance

Learning opportunities

Descrizione del lavoro

CashKaro is seeking an IT Support/Helpdesk professional in Chennai with up to 3 years of experience to manage background jobs, emails, and AWS services. You will configure Office 365 accounts, maintain hardware and software inventories, and coordinate with clients and internal teams.

You will work with Jira ITSM, assist with ticket resolutions, and ensure smooth operations across Windows, Linux/macOS environments. A strong communicator with reliable problem-solving skills is essential.

Competenze

• Experience: < 3 years.
• Should have used JIRA in experience.
• Should be well-versed with ticket resolving raised by the customer.
• Should be checking all background jobs emails running on Productions and ensure it is working fine and flag issues.
• Hands-on experience in AWS Services such as EC2, CloudWatch, etc.

Mansioni

• Check all background jobs emails running on Productions and flag issues with the respective team.
• Configure Email accounts with IMAP/POP/Exchange in multiple Office 365 clients (Windows, macOS, iOS, Android).
• Maintain IT assets and software inventory.
• Hands-on experience with AWS services (EC2, CloudWatch).
• Coordinate with clients and internal teams via calls/emails/chat.
• Assist with Jira ticket workflows and basic ITSM processes.

Conoscenze

Jira ITSM

AWS Services

Email configuration

Ticketing management

Client coordination

Communication skills

Formazione

B.E./B.Tech

Any degree

Strumenti

Jenkins

Office 365

IMAP/POP/Exchange

Jira

CloudWatch

Descrizione del lavoro

About the Company :-

Founded in April 2013 by Swati & Rohan Bhargava, CashKaro is India’s largest Cashback and Coupons platform with over 20 million registered users, backed by the esteemed Mr. Ratan Tata and leading VC firms including Kalaari, Korea Investment Partners, and Affle (which successfully raised 130 Crores INR in Series C funding in November 2022). With a revenue run rate of 200-250 Crores INR, we are on a trajectory to become the next Indian unicorn.

CashKaro serves as the ultimate destination for savings on online shopping, offering members the ability to compare prices, earn extra cashback, and access free coupons from over 1000 e-commerce sites, including industry giants like Flipkart, Amazon, Tata CliQ, Myntra, and Nykaa Fashion. Our dynamic work environment encourages creativity and effective teamwork, rewarding our employees for their contributions. Our relatively flat management structure enables our team to play a pivotal role in shaping our business.

CashKaro continues its rapid expansion and is constantly seeking exceptional, pioneering individuals who share our passion and commitment to realize our vision. This is an exciting moment to join our company and be a part of something truly extraordinary.

Role Specifics - Day in the Life:

• Checking all background jobs emails running on Productions and ensure it is working fine and if there is any issue he needs to flag the respective team.
• Basic knowledge in configuring Email accounts with IMAP/POP/Exchange in multiple office365 Email clients including android, iOS.( windows, Linux, macOS )
• Basic experience in maintaining IT Assets Inventory, Software application inventory, smart casting.
• Hands-on experience in AWS Services such ec2, cloudwatch, etc.,
• Experience in handling ticketing tool such as Jira etc.,
• Basic experience in using Jenkin Jobs configuration.
• Experience in co-ordinating clients, internal team communication over calls/Email/Chat.
• Basic knowledge in Software/Hardware installation, configuration, troubleshooting on various operating systems in laptops/Desktops.

Good to have skills-

• Software and hardware support
• Desktop and laptop support
• Good communication
• Internet management
• Knowledge of Windows, Linux, mac OS
• User Problem-solving sills
• Decision Making
• Troubleshoot technology issues
• Jira ITSM
• Amazon Web Services
• Flexibility

Desired Skills and Experience:

• Experience: < 3 year
• Graduated in any field or B. Tech/B.E. would be strong
• Should have used JIRA in his experience
• Should be well-versed with ticket resolving raised by the customer
• Should be checking all background jobs emails running on Productions and ensure it is working fine and if there is any issue he need to flag the respective team.
• Hands-on experience in AWS Services such ec2, cloudwatch, etc.,

Why Join Us:

• 1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
• 2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
• 3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
• 4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
• 5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more.

Ensuring a Diverse and Inclusive workplace where we learn from each other is core to CK's value. CashKaro.com and EarnKaro.com are Equal Employment Opportunity and Affiative Action Employers. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

CashKaro.com and EarnKaro.com will not pay any third-party agency or company that does not have a signed agreement with CashKaro.com and EarnKaro.com.

Visit our Career Page at - https://cashkaro.com/page/careers

Follow Us at https://www.linkedin.com/company/cashkaro-com/mycompany/.