Intern - Customer Insights & Telecalling

Pouring Pounds India Pvt. Ltd.; Gurugram District; Ibrido; INR 350.000 - 600.000; Tempo pieno

Vantaggi offerti da questo lavoro

Best-in-class salaries

ESOPs

Flexi WFH options

Learning & development sessions

Descrizione del lavoro

CashKaro is India’s leading cashback platform seeking dynamic customer advisors to engage with users and prospects by phone. You will gather consumer insights, conduct user research, and drive sales through telecalling, while ensuring excellent service and rapport.

You will handle inquiries, promote CashKaro products, and build long-term relationships with customers in a fast-paced, growth-driven environment.

Competenze

• Typing speed of 30+ words per minute with accuracy.
• Comfortable using CRM tools and basic computer applications.
• Strong verbal communication and interpersonal skills.

Mansioni

• Outbound Calling: Reach out to customers to gather insights, feedback, and conduct research.
• Sales & Lead Conversion: Initiate conversations, build rapport, and convert leads into active users.
• Customer Engagement: Ask probing questions to understand customer needs and promote relevant CashKaro products.
• Product & Offer Promotion: Educate customers about upcoming offers, features, and benefits.
• Data Management: Capture and document customer details, behaviors, payment methods, and responses.
• Query Resolution: Address customer concerns effectively, ensuring satisfaction and repeat business.
• Relationship Building: Maintain strong customer relationships to drive retention and long-term engagement.

Conoscenze

Typing 30+ WPM

CRM tools experience

English & Hindi fluency

Descrizione del lavoro

About CashKaro

CashKaro is India’s #1 cashback platform, trusted by over 25 million users! We drive more sales for Amazon, Flipkart, Myntra, and Ajio than any other paid channel, including Google and Meta. Backed by legendary investor Ratan Tata and a recent $16 million boost from Affle, we’re on a rocket ship journey—already surpassing ₹300 crore in revenue and racing towards ₹500 crore.

EarnKaro, our influencer referral platform, is trusted by over 500,000 influencers and sends more traffic to leading online retailers than any other platform. Whether it’s micro-influencers or top-tier creators, they choose EarnKaro to monetize their networks. BankKaro, our latest venture, is rapidly becoming India’s go-to FinTech aggregator, similar to Paisabazaar.

Join our dynamic team and help shape the future of online shopping, influencer marketing, and financial technology in India.

About the Role

We are looking for dynamic and customer-oriented advisors to engage with CashKaro users and prospects over the phone. This role focuses on gathering consumer intelligence, conducting user research, and driving sales through effective telecalling. If you have a flair for communication, enjoy customer interactions, and are motivated by results, this is a great opportunity to be part of India’s fastest-growing cashback and rewards platform.

KeyResponsibilities

• Outbound Calling: Reach out to customers to gather insights, feedback, and conduct research.
• Sales & Lead Conversion: Initiate conversations, build rapport, and convert leads into active users.
• Customer Engagement: Ask probing questions to understand customer needs and promote relevant CashKaro products.
• Product & Offer Promotion: Educate customers about upcoming offers, features, and benefits.
• Data Management: Capture and document customer details, behaviors, payment methods, and responses.
• Query Resolution: Address customer concerns effectively, ensuring satisfaction and repeat business.
• Relationship Building: Maintain strong customer relationships to drive retention and long-term engagement.

Must-Have Skills & Qualifications

Typing Speed & Tech Skills

• Ability to type 30+ Words Per Minute (WPM) with accuracy.
• Comfortable using CRM tools and basic computer applications.

Communication & Language Proficiency

• Strong verbal communication and interpersonal skills.
• Fluency in English and Hindi.

Customer Handling & Negotiation

• Ability to handle objections, negotiate, and close sales over the phone.
• Professional approach to handling customer complaints and rejections.

Adaptability & Resilience

• Comfortable working in a fast-paced environment.
• Ability to stay calm under pressure and handle multiple conversations efficiently.

Why Join Us:

• 1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
• 2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
• 3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
• 4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
• 5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more.

Ensuring a Diverse and Inclusive workplace where we learn from each other is core to CK's value. CashKaro.com and EarnKaro.com are Equal Employment Opportunity and Aff...

CashKaro.com and EarnKaro.com will not pay any third-party agency or company that does not have a signed agreement with CashKaro.com and EarnKaro.com.

Visit our Career Page at - https://cashkaro.com/page/careers

Follow Us at https://www.linkedin.com/company/cashkaro-com/mycompany/