Inbound & Outbound Telecaller

The Setsquare; Chennai District; On-site; INR 201,000 - 268,000; Full time

Job summary

The Setsquare is seeking a customer-oriented Inbound & Outbound Telecaller in Chennai, Tamil Nadu, to manage client inquiries, qualify leads, and coordinate scheduling. You will engage with potential clients, log details in CRM, and collaborate with sales and design teams to arrange consultations.

Ideal candidates are fluent in Tamil and English, with experience in interior design, real estate, or construction.

Qualifications

• Fluent in Tamil and English; Hindi is a plus.
• Experience in interior design, real estate, or construction is preferred.
• Proficient with CRM systems and reporting.
• Able to manage both inbound and outbound client calls.

Responsibilities

• Manage client inquiries and qualify incoming leads; maintain scheduling.
• Handle customer queries and outreach to prospective clients; profile project requirements; coordinate with CRM.
• Log all call details, client notes, and status updates accurately in the CRM system.
• Coordinate with sales and design teams to schedule online and site consultations.
• Prepare and submit daily/weekly performance reports summarizing outreach and leads qualified.

Skills

Tamil fluency

English fluency

CRM software

Outbound calling

Tools

CRM software

Job description

Crafting premium bespoke interior environments that elevate living and workspaces. Recognized for design excellence and seamless fit-out execution.

Location Chennai & Coimbatore, Tamil Nadu

Location Chennai & Coimbatore, Tamil Nadu

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Crafting premium bespoke interior environments that elevate living and workspaces. Recognized for design excellence and seamless fit-out execution.

Location Chennai & Coimbatore, Tamil Nadu

Location Chennai & Coimbatore, Tamil Nadu

We are hiring a customer-oriented Inbound & Outbound Telecaller to manage client inquiries, qualify incoming leads, and maintain scheduling. You will handle customer queries, conduct outreach to prospective clients, profile project requirements, and utilize CRM software to coordinate details. Female candidates with strong communication fluency and prior experience in the interior design sector are highly preferred.

Requirements

• Strong fluency in Tamil and English; knowledge of Hindi or other regional languages is an added advantage.
• Prior experience in the Interior Design, real estate, or construction industry is an added advantage.
• Should know how to work with CRM systems, generate daily/weekly reports, and manage professional client handling.
• Manage incoming client calls and perform outbound outreach to qualify potential design leads.
• Understand client requirements, budget constraints, and project timelines to coordinate consultations.
• Log all call details, client notes, and status updates accurately in the company CRM system.
• Coordinate with the sales and design teams to schedule online and site consultations.
• Prepare and submit daily/weekly performance reports summarizing outreach efforts and leads qualified.