Inside Sales Associate

Furnishka Furniture; Bengaluru; Hybrid; INR 300,000 - 360,000; Full time

Benefits offered by this job

Paid 3-month role

Opportunity to convert to full-time

Training and career development

Performance-based incentives

Job summary

Furnishka Furniture, Bengaluru, is seeking an Inside Sales Associate to engage with customers, understand their furniture needs, and guide them to showroom visits and purchases. You will manage inquiries, explain offers, and follow up on leads to support sales conversions.

The role requires strong English and Kannada communication, CSR-friendly multitasking, and proficiency with CRM systems. Training and growth opportunities are provided as part of a paid 3-month role.

Qualifications

• 0–1 year experience in telesales/inside sales for B2C or B2B.

Responsibilities

• Handle inbound enquiries and make outbound calls to prospective and existing customers; respond to chats.
• Understand customer needs and explain product features, benefits and offers to generate interest and book showroom appointments.
• Maintain accurate customer details, call outcomes, lead status and follow-up actions in the CRM.
• Meet daily and monthly targets for outreach and showroom appointments.
• Address questions and objections professionally; adapt communication to each customer.
• Follow up on leads and appointments; coordinate with store teams to drive showroom visits.
• Provide store teams with customer requirements and enquiry details for smooth handover.

Skills

CRM proficiency

English communication

Kannada communication

Interpersonal skills

Negotiation

Objection handling

Persuasion

Record-keeping

Follow-up

Tools

CRM systems

Job description

Furnishka is a premium home-furnishing brand that offers quality furniture at wholesale-like prices with its own manufacturing. Our stores bring a large furniture collection under one roof, helping customers touch, feel and compare products before buying. Founded by IIM Ahmedabad alumni and backed by leading investors, Furnishka has 12 retail stores in Bengaluru and is expanding.

Role Overview

As an Inside Sales Associate, you will connect with prospective and existing customers, understand their furniture needs, and guide them towards a showroom visit and purchase. You will handle enquiries, explain products and offers, follow up on leads, and coordinate with store teams to support sales conversions.

Key Responsibilities

• Handle inbound enquiries and make outbound calls to prospective and existing customers; respond promptly to customer chats.
• Understand customer needs and explain relevant product features, benefits and offers to generate interest and book showroom appointments.
• Keep customer details, call outcomes, lead status and follow-up actions accurate and up to date in the CRM.
• Meet daily and monthly targets for customer outreach, and showroom appointments.
• Address customer questions and objections professionally, adapting your communication to each customer.
• Follow up on leads and appointments, and coordinate with store teams to help customers visit the showroom as scheduled.
• Provide store teams with relevant customer requirements and enquiry details to support a smooth handover.

Candidate Requirements

• 0 to 1 year of experience in telesales, inside sales or a similar role in a B2C or B2B environment.
• Working knowledge of CRM systems and basic computer applications.
• Strong verbal communication skills in English and Kannada.
• Strong interpersonal, listening, negotiation and objection-handling skills.
• Ability to tailor conversations to different customer needs and profiles.
• Strong persuasion, record-keeping and follow-up skills.

What We Offer

• Paid 3-month role with a chance to convert into a full-time job with a revised salary.
• An opportunity to grow with an expanding furniture retail brand.
• A collaborative, performance-driven work environment.
• Training and career development opportunities.

Work Schedule

Shift duration: 9 hours.
Shift timings: Rotational shifts between 9 am and 8 pm.
Weekly off: One weekday off. Working on Saturdays and Sundays is required.

Company Details

Office: Furnishka, Kalyan Nagar
Website: www.furnishka.com

Perks and benefits

• Over time allowance
• Performance bonus
• Job/soft skill training
• Prevention of sexual harrassment policy