Telecaller Coordinator

ICA Edu Skills; Kolkata District; On-site; INR 250,000 - 400,000; Full time

Job summary

ICA Edu Skills in Kolkata is seeking a dedicated student support coordinator to manage student data, coordinate follow-ups across teams, and support counselling and admissions efforts.

You will handle calls from students and parents, maintain accurate records, and help prepare basic reports and status updates. Strong communication and data skills are essential, with familiarity in Excel/Sheets considered a plus.

Qualifications

• Excellent communication and interpersonal skills.
• Strong coordination and follow-up abilities.
• Basic knowledge of MS Excel/Google Sheets.
• Good attention to detail and data management skills.
• Prior experience in counselling, coordination, tele calling, student support, or education operations is a plus.

Responsibilities

• Coordinate with internal teams and follow up on pending activities.
• Maintain and update student databases, trackers, and records.
• Track student feedback and coordinate on concerns.
• Handle student/parent calls and provide support when required.
• Maintain call, counselling, and follow-up records.
• Prepare basic reports and status updates.

Skills

Good communication

Coordination

MS Excel

Google Sheets

Data management

Tools

MS Excel

Google Sheets

Job description

Key Responsibilities:

• Coordinate with internal teams and follow up on pending activities.
• Maintain and update student databases, trackers, and records.
• Track student feedback and coordinate on concerns.
• Handle student/parent calls and provide support when required.
• Maintain call, counselling, and follow-up records.
• Prepare basic reports and status updates.

What Were Looking For:

• Good communication and interpersonal skills.
• Strong coordination and follow-up abilities.
• Basic knowledge of MS Excel/Google Sheets.
• Good attention to detail and data management skills.
• Prior experience in counselling, coordination, tele calling, student support, or education operations is a plus.