Tele Sales Executive – US Process

Blueheaven Software India Private Limited; Kolkata District; On-site; INR 420,000 - 660,000; Full time

Job summary

Blueheaven Software India Private Limited in Kolkata seeks a confident Tele Sales Executive for its US-based sales process. The role involves outbound calls, qualifying leads, and converting prospects into customers with a focus on US customers and night shifts.

The candidate should have excellent English, strong communication, and comfort with international calls, with freshers welcome if highly motivated to learn and perform.

Qualifications

• Excellent spoken English with good pronunciation and confidence.
• Strong communication and interpersonal skills.
• Comfortable speaking with US customers over the phone.
• Prior experience in telecalling, telesales, inside sales, B2B sales, international calling, or US sales processes is preferred.
• Freshers with excellent communication skills and a strong willingness to learn may also apply.
• Ability to understand customer requirements and handle objections.
• Target-oriented and self-motivated approach.
• Comfortable working in a US/night shift.
• Ability to work from the company's Kolkata office.

Responsibilities

• Make outbound calls to prospective customers in the United States.
• Communicate professionally with US customers and business prospects.
• Understand customer requirements and identify relevant business opportunities.
• Explain services and solutions clearly to prospective customers.
• Qualify leads based on customer requirements, interest, budget, and business needs.
• Conduct regular follow-ups with prospects through phone, email, and other approved communication channels.
• Schedule meetings and product/service demonstrations for qualified prospects.
• Maintain accurate records of calls, conversations, follow-ups, and lead status in the CRM.
• Build and maintain a healthy sales pipeline.
• Handle customer questions and objections professionally.
• Follow established sales scripts, processes, and quality standards while maintaining a natural conversation.
• Achieve daily, weekly, and monthly calling and sales targets.
• Coordinate with the sales and management team to move qualified opportunities forward.
• Provide regular reports on calling activity, lead response, pipeline, and conversions.
• Continuously improve sales communication and product/service knowledge.

Skills

Excellent spoken English

Strong communication

Interpersonal skills

CRM knowledge

MS Office

Google Workspace

Tools

CRM systems

MS Office

Google Workspace

Job description

Location: Kolkata, West Bengal

Work Mode: Work From Office

Shift: US Shift / Night Shift

Employment Type: Full-Time

Department: Sales & Business Development

About the Role

We are looking for a confident and target-oriented Tele Sales Executive to join our sales team in Kolkata and work on a US-based sales process.

The ideal candidate should be comfortable communicating with customers in the United States, handling outbound calls, identifying business opportunities, following up with prospects, and converting qualified leads into customers.

This is a US process, so excellent spoken English, professional communication, confidence on calls, and willingness to work in a US shift are essential.

Key Responsibilities

• Make outbound calls to prospective customers in the United States.
• Communicate professionally with US customers and business prospects.
• Understand customer requirements and identify relevant business opportunities.
• Explain services and solutions clearly to prospective customers.
• Qualify leads based on customer requirements, interest, budget, and business needs.
• Conduct regular follow-ups with prospects through phone, email, and other approved communication channels.
• Schedule meetings and product/service demonstrations for qualified prospects.
• Maintain accurate records of calls, conversations, follow-ups, and lead status in the CRM.
• Build and maintain a healthy sales pipeline.
• Handle customer questions and objections professionally.
• Follow established sales scripts, processes, and quality standards while maintaining a natural conversation.
• Achieve daily, weekly, and monthly calling and sales targets.
• Coordinate with the sales and management team to move qualified opportunities forward.
• Provide regular reports on calling activity, lead response, pipeline, and conversions.
• Continuously improve sales communication and product/service knowledge.

Requirements

• Excellent spoken English with good pronunciation and confidence.
• Strong communication and interpersonal skills.
• Comfortable speaking with US customers over the phone.
• Prior experience in telecalling, telesales, inside sales, B2B sales, international calling, or US sales processes is preferred.
• Freshers with excellent communication skills and a strong willingness to learn may also apply.
• Ability to understand customer requirements and handle objections.
• Target-oriented and self-motivated approach.
• Basic knowledge of CRM systems, MS Office, Google Workspace, or similar tools.
• Good follow-up and relationship-building skills.
• Comfortable working in a US/night shift.
• Ability to work from the company's Kolkata office.

Preferred Experience

Candidates with experience in any of the following will be considered positively:

• US Telecalling
• International BPO
• B2B Tele Sales
• Software / IT Sales
• SaaS Sales
• Digital Services Sales
• Inside Sales
• Lead Generation
• Cold Calling
• Business Development

Performance Expectations

The role will be measured through clearly defined sales and activity KPIs, which may include:

• Daily outbound calls
• Meaningful conversations with prospects
• Qualified leads generated
• Follow-ups completed
• Meetings/demos scheduled
• Sales pipeline generated
• Conversion rate
• Revenue generated

What We Offer

• Full-time opportunity with a growing technology company.
• Professional work environment.
• Exposure to international customers and US sales processes.
• Structured sales training and guidance.
• Performance-based growth opportunities.
• Opportunity to develop international sales and business development skills.
• Career growth based on performance and contribution.

Working Conditions

Work Location: Kolkata Office

Shift: US Shift / Night Shift

Work Mode: Work From Office

Candidates must be comfortable working according to US business hours.

Who Should Apply?

This position is suitable for someone who is:

• Confident and comfortable speaking on the phone.
• Comfortable communicating with international customers.
• Highly motivated by targets and sales performance.
• Persistent with follow-ups.
• Interested in building a career in international sales.
• Comfortable working during US business hours.