Tele Sales Executive

Animal Health Pathology Lab; New Town; On-site; INR 167,000 - 335,000; Full time

Job summary

Animal Health Pathology Lab (AHPL) in Kolkata, West Bengal, invites applications for energetic Telecalling & Tele-Sales Executives to join the centralised calling department. Openings are multiple; 3 years of experience preferred though freshers with strong communication are welcome.

Office-based role with six-day work weeks. Responsibilities include booking confirmations, outbound sales, customer relationship management, lead generation, and daily reporting.

Qualifications

• Graduate preferred; minimum Higher Secondary qualification.
• Excellent Bengali and Hindi communication skills.
• Good English communication skills preferred.
• Confident telephone conversation and convincing ability.
• Strong sales and negotiation skills.
• Basic computer knowledge and MS Excel proficiency.

Responsibilities

• A. Booking Confirmation & Coordination: Call veterinary doctors, clinics and pet parents to confirm diagnostic test bookings; Confirm patient details, doctor details, test requirements and sample collection schedules; Coordinate with the sample collection and operations teams; Confirm home collection appointments and ensure timely communication; Follow up on pending, incomplete and unconfirmed bookings; Maintain accurate booking records in the CRM/Lab Management Software; Inform customers about booking status, sample collection and report delivery timelines.
• B. Tele-Sales & Revenue Generation: Make outbound calls to existing and prospective veterinary clinics and doctors; Promote AHPL’s diagnostic services and specialised testing facilities; Generate new business leads and convert enquiries into confirmed bookings; Promote high-value and specialised diagnostic services such as PCR, USG, X-Ray, Echo, Doppler and Ophthalmology; Follow up on quotations, enquiries and prospective customers; Encourage repeat bookings from existing customers; Identify cross-selling and upselling opportunities; Achieve assigned daily, weekly and monthly sales targets.
• C. Customer Relationship Management: Maintain regular communication with existing veterinary doctors and clinics; Build strong professional relationships with customers; Handle incoming enquiries regarding tests, pricing, sample collection and reports; Resolve basic customer queries and elevate technical or report-related issues to the concerned department; Collect customer feedback and communicate complaints to management; Ensure professional and courteous communication at all times.
• D. Lead Generation & Follow-Up: Contact prospective veterinary clinics, hospitals and independent practitioners; Follow up with doctors who have not used AHPL services recently; Reactivate inactive customers; Maintain a database of new leads, follow-ups and converted customers; Schedule callbacks and maintain follow-up discipline.
• E. Reporting & Performance Monitoring: Maintain daily call reports; Track total calls, connected calls, successful conversations and conversions; Maintain booking confirmation and cancellation records; Submit daily sales and lead conversion reports; Update all customer interactions in CRM or the designated reporting system; Participate in daily performance reviews and team meetings.

Skills

Bengali & Hindi

English communication

Tele-sales

CRM

MS Excel

Negotiation

Customer service

Multi-tasking

Education

Graduate

Higher Secondary

Tools

CRM software

Calling software

Job description

Company: Animal Health Pathology Lab (AHPL)

Department: Centralised Calling & Customer Relationship Management

Location: Kolkata, West Bengal

Job Type: Full-Time | Work from Office

Experience: 03 Years (Freshers with good communication skills can apply)

Open Positions: Multiple

About AHPL

Animal Health Pathology Lab (AHPL) is a specialised veterinary diagnostic laboratory providing comprehensive diagnostic services for veterinary doctors, pet clinics, hospitals and animal healthcare professionals.

Our services include:

• Veterinary Pathology & Clinical Diagnostics
• Complete Blood Count (CBC) and Biochemistry
• Hormonal and Specialised Tests
• X-Ray and Digital Radiology
• USG and Colour Doppler
• Echocardiography
• Veterinary Ophthalmology – OptivET
• PCR and Molecular Diagnostics
• Home Sample Collection
• Advanced Veterinary Diagnostic Services

We are looking for energetic, confident and target-oriented Telecalling & Tele-Sales Executives to join our centralised calling department.

Key Responsibilities

A. Booking Confirmation & Coordination

• Call veterinary doctors, clinics and pet parents to confirm diagnostic test bookings.
• Confirm patient details, doctor details, test requirements and sample collection schedules.
• Coordinate with the sample collection and operations teams.
• Confirm home collection appointments and ensure timely communication.
• Follow up on pending, incomplete and unconfirmed bookings.
• Maintain accurate booking records in the CRM/Lab Management Software.
• Inform customers about booking status, sample collection and report delivery timelines.

B. Tele-Sales & Revenue Generation

• Make outbound calls to existing and prospective veterinary clinics and doctors.
• Promote AHPL’s diagnostic services and specialised testing facilities.
• Generate new business leads and convert enquiries into confirmed bookings.
• Promote high-value and specialised diagnostic services such as PCR, USG, X-Ray, Echo, Doppler and Ophthalmology.
• Follow up on quotations, enquiries and prospective customers.
• Encourage repeat bookings from existing customers.
• Identify cross-selling and upselling opportunities.
• Achieve assigned daily, weekly and monthly sales targets.

C. Customer Relationship Management

• Maintain regular communication with existing veterinary doctors and clinics.
• Build strong professional relationships with customers.
• Handle incoming enquiries regarding tests, pricing, sample collection and reports.
• Resolve basic customer queries and elevate technical or report-related issues to the concerned department.
• Collect customer feedback and communicate complaints to management.
• Ensure professional and courteous communication at all times.

D. Lead Generation & Follow-Up

• Contact prospective veterinary clinics, hospitals and independent practitioners.
• Follow up with doctors who have not used AHPL services recently.
• Reactivate inactive customers.
• Maintain a database of new leads, follow-ups and converted customers.
• Schedule callbacks and maintain follow-up discipline.

E. Reporting & Performance Monitoring

• Maintain daily call reports.
• Track total calls, connected calls, successful conversations and conversions.
• Maintain booking confirmation and cancellation records.
• Submit daily sales and lead conversion reports.
• Update all customer interactions in CRM or the designated reporting system.
• Participate in daily performance reviews and team meetings.

Key Performance Indicators (KPIs)

1. Number of outbound calls per day.
2. Number of successful connected calls.
3. Booking confirmation percentage.
4. Lead-to-booking conversion ratio.
5. Revenue generated through tele-sales.
6. Number of new veterinary clinics onboarded.
7. Repeat booking percentage.
8. Follow-up completion rate.
9. Customer satisfaction and complaint resolution.
10. Accuracy of CRM and daily reporting.

Skills & Qualifications

• Graduate preferred; minimum Higher Secondary qualification.
• Excellent Bengali and Hindi communication skills.
• Good English communication skills preferred.
• Confident telephone conversation and convincing ability.
• Strong sales and negotiation skills.
• Basic computer knowledge and MS Excel proficiency.
• Familiarity with CRM, calling software or lead management systems is an advantage.
• Ability to handle multiple calls and follow-ups.
• Positive attitude, discipline and target-oriented mindset.

Preferred Candidate Profile

• Experience in telecalling, telesales, healthcare, diagnostic laboratories, veterinary services or customer relationship management.
• Candidates with experience in medical diagnostic labs, hospitals, pharmacies or healthcare sales will receive preference.
• Freshers with excellent communication and convincing skills can also apply.
• Candidates must be comfortable with outbound calling and monthly sales targets.

Working Structure

• Working Days: 6 days a week.
• Working Hours: As per company policy.
• Work Location: AHPL Office, Kolkata.
• Reporting To: Calling Department Team Leader / Calling Manager.
• Performance Review: Daily, weekly and monthly.

Compensation & Incentives

• Fixed monthly salary based on experience and capability.
• Performance-based monthly incentives.
• Additional incentives for achieving or exceeding sales targets.
• Recognition and career growth opportunities for high performers.

Career Growth Opportunities

• Senior Tele-Sales Executive
• Team Leader – Calling Department
• Assistant Calling Manager
• Centralised Customer Relationship Manager