Tele Consultant

Studyin; Sector 10; On-site; INR 180,000 - 240,000; Full time

Job summary

StudyIn in Uttar Pradesh is seeking a Tele-consultant to engage prospective students via outbound calls, email and WhatsApp, generating leads and keeping CRM data accurate. The role supports student events and maintains up-to-date knowledge of offered destinations and programs.

The position is an individual contributor role with shift flexibility within 9:00 AM – 8:30 PM, 5 days a week. Strong English, MS Office skills, and a Bachelor’s degree with 0–3 years in a BPO/Call Centre are preferred.

Qualifications

• Bachelor's degree or above is required.
• Strong communication skills in English (spoken and written).
• Proactive with attention to data quality and processes.

Responsibilities

• Handle high-volume outbound calling (min 200 calls/day) with prospective students.
• Engage leads across channels (phone, email, WhatsApp) and generate qualified leads.
• Maintain accurate CRM records of interactions, follow-ups and statuses.
• Qualify leads per defined protocols for smooth handover to counselors.
• Assist in promotional campaigns for education fairs and events.
• Prepare daily/weekly activity and outcome reports.

Skills

Good command of English

Probing capabilities

MS Office

Quality mindset

Shift flexibility

Education

Bachelor's degree or above

Tools

CRM software

Job description

Main Duties & Scope of the role:

Tele-consultant is an individual contributor role focused on engaging with prospective students through high-volume outbound calls and multi-channel communication, including email and WhatsApp. The role involves lead generation, CRM data accuracy, supporting student events, and maintaining up-to-date knowledge of destinations and offerings. It requires strong communication skills, attention to quality, and the flexibility to work in shifts.

Key Responsibilities:

Outbound Calling & Lead Engagement:

• Handle high-volume outbound calling (minimum 200 calls per day) to connect with potential students understand their interest areas, and generate qualified leads for further counseling.
• Take full accountability for the assigned student database, ensuring consistent and effective communication across all leads to maximize engagement and conversions.
• Utilize various communication channels including phone calls, emails, and WhatsApp to follow up with prospective students and provide timely information about StudyIn’s services and events.
• Accurately qualify leads and follow the defined protocols for seamless handover to the counseling team, ensuring high-quality and conversion-ready leads.
• Ensure accurate data entry and maintenance of student interactions, follow-ups, and status updates in the CRM system in real-time, adhering to quality and compliance standards.
• Assist in promotional calling campaigns for education fairs, seminars, and other marketing events to ensure maximum participation and awareness.
• Prepare and submit daily/weekly reports on call activity, lead status, and follow-up outcomes as per management requirements.
• Regularly update your understanding of StudyIn’s program offerings, destinations (e.g., UK, Dubai, ANZ,USA,Canada), and admission processes to effectively communicate with prospective students.

About the Candidate (including required competencies):

• Good command over English (Spoken & Written)
• Probing capabilities and quality work mindset
• Flexible to work in shifts within the 9:00 AM – 8:30 PM window (9 hours/day, 5 days/week), with weekly off aligned to business requirements
• Proficient in MS Office applications

Requirements & Qualification:

• Bachelor’s degree or above in any subject
• Work experience of 0-3 years in a BPO/Call Centre environment would be a plus