Front Office Executive And Counsellor

United Knowledge Education Consultants; Sector 10; On-site; INR 250,000 - 420,000; Full time

Job summary

United Knowledge Education Consultants seeks an Administrative professional to support both administrative tasks and the Global Support Centre functions. Responsibilities include front desk handling, appointment coordination, visitor management, mail and documents, office supplies, and event support.

The role also covers outbound calls, CRM updates, lead follow-ups, and reporting to managers. The ideal candidate is proficient in English and the local language, organized, and capable of

Qualifications

• Graduate with experience in a BPO/Call Centre or similar environment is an advantage.
• Experience in outbound calling and lead management preferred.
• Proficient in MS Office and CRM software.

Responsibilities

• Administrative tasks and provide timely updates.
• Front desk management: answer and forward calls to departments.
• Schedule appointments, meetings and events.
• Greet and assist visitors professionally.
• Handle mail, documents, copying, scanning, and filing.
• Monitor office supplies and place orders for replacements.
• Assist in organizing university exhibitions, SI-Global events, and seminars.
• Outbound calling ~90 daily using CRM.
• Update lead statuses in the CRM promptly.
• Follow up with students via calls, emails and WhatsApp.
• Prioritize and call priority leads as directed by Regional Manager.
• Provide regular updates on lead statuses to GSC Managers.
• Maximize lead generation from the database within transfer rules.
• Stay informed about the organization's offerings, destinations and services.

Skills

English communication

Confidence and conviction

Organizational skills

Problem solving

Education

Graduate

Tools

MS Office

CRM software

Calling platforms

Job description

Administrative (50%)

• Reporting and Assistance: Assist with administrative tasks and provide timely updates.
• Front Desk Management: Answer and forward front desk-related phone calls to respective departments.
• Appointment Scheduling: Coordinate and confirm appointments, meetings, and events.
• Visitor Management: Greet and assist visitors professionally and courteously.
• Mail and Document Handling: Handle inquiries, sort mail, and manage copying, scanning, and filing tasks.
• Office Supplies Management: Monitor stock levels and place orders for replacements.
• Event Support: Assist in organizing university exhibitions, SI-Global events, and seminars.

Global Support Centre (50%)

• Outbound Calling: Make ~90 outbound calls daily on the allocated database using CRM.
• CRM Updates: Accurately and promptly update lead statuses in the CRM system.
• Follow-ups: Use multi-channel communication (Calls, Emails, WhatsApp) to follow up with students.
• Priority Leads: Ensure prompt calling for priority leads as shared by the Regional Manager.
• Reporting: Provide regular updates on lead statuses to GSC Managers.
• Lead Generation: Maximize lead generation from the database while adhering to lead transfer processes.
• Product Knowledge: Stay informed about the organizations offerings, destinations, and services.

About the Candidate:

• Communication Skills: Proficient in English (verbal and written) and the local language.
• Confidence and Conviction: Self-assured with the ability to persuade and influence.
• Organizational Skills: Strong multitasking and organizational abilities. Mindset: Proactive with a focus on quality and thoroughness.
• Problem-Solving: Effective probing and critical thinking capabilities.

Qualification:

Must be a Graduate Experience:

24 years of perience in a BPO/Call Centre or similar environment is an advantage.

Experience in outbound calling and lead management. Technical Skills:

Proficiency in MS Office applications.

Familiarity with CRM software and calling platforms is a plus. Work Environment:

Flexibility to work shifts within a window of 9:00 AM to 7:00 PM (9 hours x 5 days).