Tele caller Lead Qualification

Parksmart; Sector 10; On-site; INR 200,000 - 350,000; Full time

Job summary

Parksmart is seeking a reliable Lead Qualification specialist to promptly verify contact details, location, and interest with new social media leads. You will manage rapid response times, conduct follow-ups, and maintain accurate CRM data.

The role requires strong English and Hindi communication, experience in outbound telemarketing, and familiarity with CRM tools and spreadsheets. You will filter low-quality leads and hand over high-intent prospects for closure.

Qualifications

• 13 years of outbound calling/telemarketing/lead qualification experience.
• Fluent in English and Hindi; additional regional languages a plus.
• Familiar with basic CRM software and MS Excel or Google Sheets.
• Active listener, persuasive, organized and target-driven.

Responsibilities

• Promptly connect with new social media leads to confirm contact details and location.
• Maintain rapid response time and structured follow-ups for contacted or busy leads.
• Update lead statuses and notes in CRM or Excel in real time.
• Identify and filter out invalid, duplicate, or non-serious leads to maintain pipeline quality.
• Forward validated leads to center heads or sales reps for immediate closure or site visits.

Skills

Active listener

Persuasive speaker

Organized

Target-driven

Tools

CRM software

MS Excel

Google Sheets

Job description

Key Responsibilities

• Lead Qualification & Verification: Promptly connect with new social media leads to confirm contact details, area of interest, preferred location/center, and background information.
• Lead Handling & Follow-ups: Maintain a rapid response time for incoming inquiries and perform structured follow-ups for unreached or busy contacts.
• Database & CRM Management: Update lead statuses, call notes, and verified data accurately in the CRM or Excel tracking sheet in real time.
• Quality Filtering: Identify and filter out invalid, duplicate, or non-serious leads to maintain high pipeline quality.
• Coordination: Forward validated, high-intent leads to the respective center heads or sales representatives for immediate closure or site visits.

Candidate Requirements

• Experience: 13 years in outbound calling, telemarketing, or lead qualification.
• Language Skills: Strong verbal communication skills in English and Hindi (additional regional languages are a plus).
• Technical Skills: Familiarity with basic CRM software, MS Excel, or Google Sheets.
• Key Traits: Active listener, persuasive speaker, organized, and target-driven.