Area Collections Manager - Manager - Lending Collections New

NetVerks Inc.; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Paytm is seeking a seasoned collections lead to drive area-wise targets and manage a large team of collection officers. The role focuses on optimizing the collection flow, maintaining productivity, and ensuring compliance with processes and legal requirements.

The ideal candidate will have over 5 years in collections, excellent communication, and strong leadership skills. You will report to the collections head and collaborate with cross-functional teams to achieve recovery goals.

Qualifications

• Demonstrated success in collections with target achievement.
• Strong communication and negotiation capabilities.
• Experience in supervising large collection teams and field operations.

Responsibilities

• Lead the collections target and control flow for the specified area.
• Manage a large team of collection officers, focusing on productivity and performance.
• Monitor performance against set parameters and conduct weekly reviews with collection executives.
• Ensure background checks of all collection agencies; identify training needs and evaluate performance.
• Support collection officers in legal/police issues and collection activities.

Skills

People Management Skills

5+ years in Collections

Achievement orientation

Excellent Communication Skills

Negotiation skills

Relationship & Leadership

Computers literacy

Education

Graduation/ Post Graduation preferred

Job description

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission…

About Us

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team

Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role

Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.

Expectations/Requirements

1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.


2. Ensured documented feedback.


3. Ensure Adequate feet on Street availability/bucket wise /segment wise.


4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team.


5. Monitoring performance against set parameters and weekly review with Collection executives.


6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE.


7. Support Collection officers in legal /Police issues/Collection Activities.

Superpowers/ Skills that will help you succeed in this role

1. People Management Skills.


2. More than 5 years of relevant experience in Collections role.


3. Demonstrated Success and achievement orientation.


4. Excellent Communication Skills.


5. Negotiations skills - strong bias for driving results in a High performance environment.


6. Strong Relationship and Leadership skills.


7. Working Knowledge of Computers.

Education

Graduation/ Post Graduation preferred.

Why join us

We offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!!

Compensation

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.