Collection Manager - TL - Lending Collections (EM Recovery)

Paytm Payments Services; Srikakulam; Sur place; INR 800 000 - 1 500 000; Plein temps

Résumé du poste

Paytm Payments Services in India is seeking a seasoned Collections Lead to own the collections target and control flow for a specified area. You will lead a large team of collection officers, drive productivity, and ensure consistent performance.

The role requires strong people management, superb communication, and a proven ability to negotiate and recover dues while maintaining compliance. You will monitor metrics, provide feedback, and coordinate training across agencies and in-house teams.

Qualifications

• Graduation or postgraduate degree preferred.
• Excellent communication and negotiation skills.
• Experience in collections or credit control is desirable.
• Ability to manage large teams and drive performance.

Responsabilités

• Lead the collections target for the designated area.
• Manage a large team of collection officers and oversee productivity.
• Monitor performance against targets and review weekly with executives.
• Coordinate training and ensure compliance across agencies and in-house teams.
• Support collection officers in complex cases and legal/police issues.

Connaissances

People management

Communication skills

Negotiation

Leadership

Team supervision

MS Office

Formation

Graduation/ Post Graduation

Outils

MS Excel

CRM systems

Description du poste

About Us:

Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:

Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role:

Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.

Expectations/ Requirements:

1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.
2. Ensured documented feedback.
3. Ensure Adequate feet on Street availability/bucket wise /segment wise.
4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team.
5. Monitoring performance against set parameters and weekly review with Collection executives.
6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE.
7. Support Collection officers in legal /Police issues/Collection Activities.

Superpowers/ Skills that will help you succeed in this role:

1. People Management Skills.
2. More than 4+ years of relevant experience in Collections role.
3. Demonstrated Success and achievement orientation.
4. Excellent Communication Skills.
5. Negotiations skills - strong bias for driving results in a High performance environment.
6. Strong Relationship and Leadership skills.
7. Working Knowledge of Computers.

Education:

Graduation/ Post Graduation preferred.

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.