Area Collections Manager - Manager - Guntur - Lending Collections

Paytm Payments Services; Guntur District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Paytm Payments Services is seeking a senior collections leader to take ownership of the collections target for a specified area in India. You will manage a large team of collection officers, drive productivity, and ensure adherence to processes.

The role involves coordinating with agencies, performing background checks, and guiding training while handling escalations with legal authorities as needed. The ideal candidate has more than five years in collections, strong people management and

Qualifications

• Graduation/ Post Graduation preferred.
• 5+ years of relevant experience in collections.
• Excellent communication and negotiation skills.
• Strong leadership and relationship-building abilities.
• Working knowledge of computers and office software.

Responsibilities

• Lead the collections target and control flow for the assigned area.
• Monitor productivity and performance of Collection Officers/Agencies.
• Ensure background checks of agencies and identify training needs of executives.
• Provide support to Collection officers in legal/police issues and collection activities.

Skills

People management

5+ years in collections

Negotiation

Communication

Leadership

Computers

Education

Graduation/ Post Graduation

Job description

About Us:

Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.

Expectations/ Requirements:

1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.

2. Ensured documented feedback.

3. Ensure Adequate feet on Street availability/bucket wise /segment wise

4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team

5. Monitoring performance against set parameters and weekly review with Collection executives.

6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE

7. Support Collection officers in legal /Police issues/Collection Activities

Superpowers/ Skills that will help you succeed in this role:

1. People Management Skills

2. More than 5 years of relevant experience in Collections role

3. Demonstrated Success and achievement orientation

4. Excellent Communication Skills

5. Negotiations skills - strong bias for driving results in a High performance environment

6. Strong Relationship and Leadership skillsa

7. Working Knowledge of Computers

Education: Graduation/ Post Graduation preferred

Why join us:

1. A collaborative output driven program that brings cohesiveness across businesses through technology

2. Improve the average revenue per use by increasing the cross-sell opportunities

3. A solid 360-degree feedback from your peer teams on your support of their goals

4. Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!