Tele Caller

URBAN GRAMIN SOCIETY; Palakkad; On-site; INR 167,000 - 279,000; Full time

Job summary

URBAN GRAMIN SOCIETY in Palakkad, Kerala is seeking a motivated Telecaller to engage potential customers, explain gold loan products, and generate leads to support business development.

You will make outbound calls, handle inquiries, maintain call records, and coordinate with branch teams to drive enquiries and achieve daily and monthly targets. Freshers are welcome; B.Com or BBA is a plus.

Qualifications

• Freshers and experienced candidates can apply.
• Experience in telecalling, customer support, banking, NBFC, or sales is preferred.
• Strong communication and persuasive skills are expected.

Responsibilities

• Make outbound calls to potential and existing customers.
• Explain gold loan products, services, and benefits to customers.
• Generate leads and identify potential business opportunities.
• Follow up with interested customers and convert leads into business.
• Handle customer enquiries and provide accurate information.
• Maintain customer details and update call records.
• Coordinate with branch teams for customer visits and loan enquiries.
• Follow up on pending leads and customer requirements.
• Achieve assigned daily and monthly calling targets.
• Maintain professional communication with customers.

Skills

Outbound calling

Customer service

Lead generation

Telecalling

Education

Plus Two / Any Graduate

B.Com or BBA advantageous

Job description

We are looking for an enthusiastic and customer-friendly Telecaller to contact potential customers, explain gold loan products, generate leads, and support business development through telephone communication.

Key Responsibilities

• Make outbound calls to potential and existing customers.
• Explain gold loan products, services, and benefits to customers.
• Generate leads and identify potential business opportunities.
• Follow up with interested customers and convert leads into business.
• Handle customer enquiries and provide accurate information.
• Maintain customer details and update call records.
• Coordinate with branch teams for customer visits and loan enquiries.
• Follow up on pending leads and customer requirements.
• Achieve assigned daily and monthly calling targets.
• Maintain professional communication with customers.

Educational Qualification

• Minimum Plus Two / Any Graduate.
• B.Com or BBA qualification is an added advantage.

Experience

• Freshers and experienced candidates can apply.
• Experience in telecalling, customer support, banking, NBFC, or sales is preferred.