Internship Trainee

Muthoot Finance; Madurai District; On-site; INR 250,000 - 400,000; Full time

Job summary

Muthoot Finance in Madurai invites applications for a proactive role focused on calling customers, generating leads, and converting them into gold loan applications. You will engage with branch staff to ensure smooth processes, follow scripts, and manage all leads to closure.

The ideal candidate is a Graduate with strong communication skills and customer-facing experience, ready to drive new customer acquisition at the branch level.

Responsibilities

• Proactively call customers from the provided database and pitch gold loan services professionally.
• Highlight the benefits and advantages of gold loans to capture customer interest.
• Generate leads by engaging with inactive and existing customers in the branch database.
• Work to convert leads into successful gold loan applications by addressing customer concerns and needs effectively.
• Collaborate with branch staff and managers to ensure a smooth loan process and timely closures.
• Monitor and support daily customer service activities to maintain high operational standards.
• Proactively approach walk-in customers to introduce gold loans and assist in initiating the process for new customer acquisition (NCA).
• Follow the company-provided script while pitching products and services to maintain consistency and professionalism in communication.
• Ensure all digital, ATL (Above-the-Line), and BTL (Below-the-Line) leads are contacted, followed up, and cleared effectively.
• Maintain accurate tracking and reporting of lead progress.
• Maintain consistent follow-ups with generated leads to ensure timely conversions and address any pending queries.
• Update lead status in the system and inform relevant teams about the progress.

Education

Graduate

Job description

Role & responsibilities

• 1. Proactively call customers from the provided database and deliver a professional pitch about gold loan services.
• 2. Highlight the benefits and advantages of gold loans to capture customer interest.
• 3. Generate leads by engaging with inactive and existing customers in the branch database.
• 4. Work to convert leads into successful gold loan applications by addressing customer concerns and needs effectively.
• 5. Collaborate with branch staff and managers to ensure a smooth loan process and timely closures.
• 6. Monitor and support daily customer service activities to maintain high operational standards
• 7. Proactively approach walk-in customers to introduce gold loans and assist in initiating the process for new customer acquisition (NCA)
• 8. Follow the company-provided script while pitching products and services to maintain consistency and professionalism in communication.
• 9. Ensure all digital, ATL (Above-the-Line), and BTL (Below-the-Line) leads are contacted, followed up, and cleared effectively.
• 10.Maintain accurate tracking and reporting of lead progress.
• 11. Maintain consistent follow-ups with generated leads to ensure timely conversions and address any pending queries.
• 12.Update lead status in the system and inform relevant teams about the progress.

Preferred candidate profile

• Graduate