TechOps, .NET Manager

Jobtailor; Thiruvananthapuram; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

Jobtailor seeks a senior leader to head end-to-end delivery of .NET-based managed services across multiple clients. You will own support, maintenance, and continuous improvement of .NET full stack applications while guiding teams in issue resolution, performance tuning, and architecture with a strong DevOps focus.

You will drive automation, ITSM governance, and client discussions for transformative programs, mentoring engineers and ensuring compliance with risk and data governance standards.

Qualifications

• 12+ years of experience in digital engineering / AMS / IT operations, with at least 5+ years in leadership roles.
• Strong hands-on experience in .NET full stack technologies and enterprise application support.
• Experience delivering large-scale .NET-based managed services programs.
• Strong working knowledge of C#, ASP.NET Core, .NET 6+/Framework Web APIs, Microservices, Frontend frameworks (Angular/React).
• Familiarity with ITIL/ITSM processes and service delivery governance.
• Ability to drive automation and AI-led operations (AIOps).
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead end-to-end delivery of .NET-based AMS engagements across multiple clients.
• Own support, maintenance, and continuous improvement of .NET full stack applications.
• Guide and support teams in resolving production issues and optimizing performance.
• Drive app performance, including runtime, memory, threading, and API optimization.
• Support DevOps/CI-CD pipelines for .NET apps (Azure DevOps, Jenkins, Kubernetes, Docker).
• Drive automation and AIOps to reduce incidents and toil.
• Manage ITSM processes (incident, problem, change, release) with governance.
• Track and improve SLAs/KPIs (availability, MTTR, defect leakage).
• Collaborate with architecture, cloud, DevOps, and business teams.
• Mentor engineers on best practices and scalable architecture.
• Support presales, solutioning, and client discussions for transformations.
• Ensure EY risk, security, and data governance standards.

Skills

Leadership

Mentoring

Stakeholder management

DevOps practices

Performance optimization

Automation

AIOps

ITIL/ITSM

Education

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

Tools

Azure DevOps

Jenkins

Git

Kubernetes

Docker

Service Bus

Kafka

RabbitMQ

Job description

Responsibilities

• Lead end-to-end delivery of .NET-based application managed services (AMS) engagements across multiple clients.
• Own support, maintenance, and continuous improvement of .NET full stack applications (ASP.NET Core, Web API, Microservices, Angular/React UI).
• Guide and support teams in resolving complex production issues, performing root cause analysis, and ensuring application stability and performance.
• Drive application performance tuning, including .NET runtime optimization, memory management, threading, API performance, and database optimization as needed.
• Support the maintenance of DevOps and CI/CD pipelines (.NET ecosystem tools, Azure DevOps, Jenkins, Git, Kubernetes, Docker) for .NET applications.
• Drive automation, AIOps, and self-healing capabilities to reduce incidents and operational toil.
• Manage ITSM processes (incident, problem, change, release management) with strong governance.
• Track and improve SLAs/KPIs, including availability, MTTR, and defect leakage.
• Collaborate with architecture, cloud, DevOps, and business teams to align solutions with client objectives.
• Mentor engineers on .NET best practices, design patterns, and scalable architecture.
• Support presales, solutioning, and client discussions for .NET-based transformation programs.
• Ensure compliance with EY risk, security, and data governance standards.
• Flexible to work in shifts or extended hours as required.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
• 12+ years of experience in digital engineering / AMS / IT operations, with at least 5+ years in leadership roles.
• Strong hands‑on experience in .NET full stack technologies and enterprise application support
• Experience delivering large‑scale .NET‑based managed services programs
• Strong working knowledge of the .NET full stack ecosystem, with the ability to guide teams across: C#, ASP.NET Core, .NET 6+ / .NET Framework Web APIs, Microservices architecture, Frontend frameworks (Angular / React)
• Good understanding of application architecture, including: Distributed systems and event‑driven architecture, API management, caching, and messaging (Service Bus, Kafka, RabbitMQ)
• Experience in overseeing production support and performance engineering for .NET applications, with the ability to guide teams on: Debugging, profiling, and memory leak analysis.
• Familiarity with DevOps and cloud‑native engineering practices, with the ability to support and guide teams on: CI/CD pipelines (Azure DevOps, Jenkins, GitHub/GitLab), Containerization (Docker, Kubernetes), Cloud platforms (Azure preferred, AWS accepted)
• Strong grounding in ITIL/ITSM processes and service delivery governance.
• Ability to drive automation and AI‑led operations (AIOps) for ticket reduction.
• Excellent stakeholder management and communication skills.
• Proven leadership in managing distributed teams and multi‑client delivery.

Core Competencies

Demonstrates extensive expertise in .NET full stack technologies, application support, and managed services delivery, with a strong focus on performance optimization, DevOps practices, and ITSM governance. Proven ability to lead teams, mentor engineers, and drive automation initiatives to enhance operational efficiency.

Tools & Technologies

• Azure DevOps
• Jenkins
• Git
• Kubernetes
• Docker
• AIOps
• Service Bus
• Kafka
• RabbitMQ