TechOps-DE-AMS-Full Stack-Senior Manager

EY; Kolkata District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

EY GDS Tech Ops in Kolkata seeks a Senior Manager for Digital Engineering Full Stack Operations to lead delivery, solutions, transformation and optimization of digital engineering operations across client engagements.

You will manage service delivery, drive innovation, and ensure EY quality standards, collaborating with teams on Java/.NET/Node MEAN/MERN stacks, ITSM, DevOps and cloud initiatives. Strong leadership and client-facing skills are essential.

Qualifications

• Bachelor's or Master's degree in computer science, Engineering, or related field.
• 15+ years of experience in digital engineering, IT operations, or managed services.
• At least 5 years in leading delivery and solution.

Responsibilities

• Lead end-to-end delivery of digital engineering operations engagements across multiple client engagements.
• Manage client relationships and ensure high levels of satisfaction and service quality.
• Manage support and maintenance of engineering applications (Java, Python, .NET, Node Js, MEAN or MERN stack) and optimize performance.
• Drive operational excellence through ticket reduction, automation, AI, DevOps practices, and continuous improvement initiatives.
• Manage daily operations, administration, optimization, automating tasks and reducing toil.
• Manage ITSM processes such as incident management, root cause analysis, problem management, change management and release management.
• Collaborate with cross-functional teams to align engineering services with business goals.
• Oversee SLAs, performance metrics, and governance frameworks.
• Mentor and develop team members, fostering innovation and accountability.
• Support business development through proposals, presentations, and client workshops.
• Ensure compliance with EY's risk management and security standards.

Skills

Java Full stack

.NET Full stack

Node Js

MEAN stack

MERN stack

ITSM

ITIL

DevOps

CI/CD

Kubernetes

GitHub

GitLab

Jira

Jenkins

Cloud certifications

Leadership

Stakeholder management

Communication

Education

Bachelor's or Master's degree in computer science or Engineering

Tools

GitHub

GitLab

Jira

Jenkins

Kubernetes

Job description

Career Family: DE TechOps

Role Type: Digital Engineering Full Stack Operations Lead

Service line - Position Title: TechOps - Senior Manager Digital Engineering Full Stack Operations Lead

The Opportunity

As a Senior Manager in EY GDS Tech Ops practice, you will lead the delivery, solution, transformation, and optimization of digital engineering operations across client engagements. You will be responsible for managing service delivery, driving innovation, and ensuring alignment with EY's quality standards and client expectations. This role requires a strong leader with deep experience in digital operations, engineering platforms, full stack engineering, ITSM, and agile delivery models.

Your Key Responsibilities

• Lead end-to-end delivery of digital engineering operations engagements across multiple client engagements.
• Manage client relationships and ensure high levels of satisfaction and service quality.
• Manage support and maintenance of engineering applications (Java., Python, .NET, Node Js, MEAN or MERN stack applications), troubleshoot complex issues, and optimize application performance using best practices, problem management and tools.
• Drive operational excellence through ticket reduction, automation, AI, DevOps practices, and continuous improvement initiatives.
• Manage daily operations, administration, optimization, automating operational tasks and reduces toil.
• Manage and improve ITSM processes such as incident management, root cause analysis, problem management, change management and release management.
• Collaborate with cross-functional teams to align engineering services with business goals.
• Oversee service level agreements (SLAs), performance metrics, and governance frameworks.
• Mentor and develop team members, fostering a culture of innovation and accountability.
• Drive solution, and support business development efforts including proposals, presentations, and client workshops.
• Ensure compliance with EYs risk management and security standards.

Skills and attributes for success

• Expertise in any one or more of the full stack engineering skills such as Java Full stack or .NET Full stack, Node Js, or MEAN or MERN stack.
• Experience with Cloud-native application development and maintenance services is a plus.
• Strong understanding of ITSM, ITIL methodologies, DevOps, CI/CD pipelines, and full stack architecture.
• Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes.
• Excellent communication, leadership, and stakeholder management skills.
• Relevant certifications such as ITIL, Cloud certifications, or DevOps certifications are a plus.

To qualify for the role, you must have

• Bachelors or Masters degree in computer science, Engineering, or related field.
• 15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in leading delivery and solution.
• Expertise in any one or more of the full stack engineering skills such as Java Full stack or .NET Full stack or MEAN or MERN stack.

What we look for

• Experience with Cloud-native application development and maintenance services is a plus.
• Strong understanding of ITSM, ITIL methodologies, DevOps, CI/CD pipelines, and full stack architecture.
• Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes.
• Excellent communication, leadership, and stakeholder management skills.
• Relevant certifications such as ITIL, Cloud certifications, or DevOps certifications are a plus.