Technology Support Engineer

Accenture; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

Accenture is seeking a Technology Support Engineer to maintain operational stability and resolve incidents across business systems in Gurugram. The role requires a minimum of 2 years of experience in Enterprise Network Operations and proficiency in incident management.

You will collaborate with service management teams and vendors to ensure efficient troubleshooting and issue resolution while continuously updating knowledge documentation.

Applicants must possess at least 15 years of full-time education.

Qualifications

• Minimum 2 years of experience in Enterprise Network Operations.
• Proficiency in incident management and problem resolution.
• Strong understanding of tools used in network monitoring and service management.

Responsibilities

• Resolve incidents and problems affecting business systems.
• Create and manage Requests for Change effectively.
• Support junior team members with technical challenges.

Skills

Enterprise Network Operations

Network infrastructure components and protocols

Incident management and problem resolution

Requests for Change management

Collaboration with vendors

Education

15 years full time education

Job description

Project Role: Technology Support Engineer

Project Role Description: Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Enterprise Network Operations

Good to have skills: NA

Minimum 2 year(s) of experience: required

Educational Qualification: 15 years full time education

Summary

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational excellence.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in monitoring system performance and proactively identify potential issues to prevent disruptions.
• Support junior team members by sharing knowledge and providing guidance on technical challenges.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Enterprise Network Operations.
• Strong understanding of network infrastructure components and protocols.
• Experience in incident management and problem resolution within enterprise environments.
• Ability to create and manage Requests for Change and update technical documentation effectively.
• Skilled in collaborating with vendors and cross-functional teams to resolve complex technical issues.
• Familiarity with tools and processes used in network monitoring and service management.

Additional Information

• The candidate should have minimum 2 years of experience in Enterprise Network Operations.
• This position is based at our Gurugram office.
• 15 years full time education is required.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.