Network & Svcs Operations Representative

Accenture; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture in Gurugram is seeking a Network & Services Operations Representative to configure, integrate, and oversee the life cycle of telecommunication network elements across Fulfillment and Assurance. You will maintain back office data records and support customer activations and configuration changes.

The role requires 5+ years in Network Infrastructures and hands-on experience with network devices, VLANs, WLCs, and Azure networking services.

Qualifications

• Minimum 5 years of experience in Network Infrastructures.
• Experience in configuring, integrating, and managing network life cycles across Fulfillment and Assurance.
• Proficiency with switches, routers, WLC, VLANs and PBR; Azure networking services familiarity.

Responsibilities

• Act as SME and guide the team in network configuration decisions.
• Collaborate with multiple teams to align on network service objectives.
• Provide solutions for issues within the team and across departments.
• Lead efforts to optimize network element configurations for efficiency.
• Mentor junior members to grow team capabilities.
• Coordinate network support for India and overseas locations.

Skills

Network Infrastructures

Education

15 years full time education

Tools

Azure networking services

F5 Load Balancer

Job description

Project Role : Network & Svcs Operations Representative

Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.

Must have skills : Network Infrastructures

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

As a Network and Services Operations Representative, a typical day involves configuring, integrating, and overseeing the entire life cycle of telecommunication network elements. This role includes managing associated configurations across both Fulfillment and Assurance processes. The position requires maintaining accurate back office system data records and providing essential support for customer activations and configuration modifications. The role demands continuous coordination to ensure smooth network operations and timely adjustments to meet evolving service requirements, contributing to overall network reliability and customer satisfaction.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to optimize network element configurations to enhance operational efficiency.
• Facilitate communication between cross-functional teams to ensure alignment on network service objectives.
• Mentor junior team members to support their professional growth and improve team capabilities.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Network Infrastructures.
• Strong knowledge of telecommunication network elements and their configuration management.
• Experience in managing network life cycle processes including Fulfillment and Assurance.
• Ability to maintain and update back office system data records accurately.
• Skilled in supporting customer activations and handling configuration adjustments effectively.
• Familiarity with network operations tools and monitoring systems to ensure service continuity.
• Manage and troubleshoot network devices such as switches, routers, wireless access points, and Wireless LAN Controllers (WLC). Create, modify, and maintain VLAN configurations. Perform routing configuration and modifications. Implement and manage Policy-Based Routing (PBR). Configure, implement, and administer network devices, including switches, routers, access points, and WLCs. Implement network infrastructure for new office/internal locations, including passive and active networking. Provide network support for India and overseas locations. Manage backup and restoration of network device configurations. Administer Azure networking services, including Virtual Networks (VNets), VNet Peering, Site-to-Site VPN, ExpressRoute, Azure Load Balancer, Application Gateway, Azure Traffic Manager, Azure Front Door, Azure Firewall, and security policy/rule configuration. Manage and maintain F5 Load Balancer devices.
• Network Link Monitoring
• Vendor & ISP Management with AMC
• New Project Implementation
• Available 24* 7 for support. Managing and taking care of all client Head offices, corporate offices, regional offices and factories network related devices (Router, Switches, WLC, WAP, across India and abroad location.

Additional Information

• The candidate should have minimum 5 years of experience in Network Infrastructures.
• This position is based at our Gurugram office.
• A 15 years full time education is required.

15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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