Technology Support Engineer

Accenture in India; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A global consulting firm is looking for a Technology Support Engineer in Gurugram. The role involves resolving incidents, implementing changes, and collaborating with service management teams. Candidates must have 3 years of experience in Microsoft Intune and a robust understanding of incident management. This full-time position is ideal for those with a background in Engineering and Information Technology.

Qualifications

• Minimum 3 years of experience in Microsoft Intune.
• Proficiency in Microsoft Intune.
• Strong understanding of incident management processes.

Responsibilities

• Resolve incidents and problems across multiple business system components.
• Create and implement Requests for Change (RFC).
• Collaborate with vendors and service management teams.

Skills

Microsoft Intune

Workplace Technology Solutions

Apple macOS Management

Education

15 years full time education

Tools

Incident Management Processes and Tools

Job description

Technology Support Engineer

Resolve incidents and problems across multiple business system components to ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills

• Microsoft Intune

Good to have skills

• Workplace Technology Solutions
• Apple macOS Management

Experience

Minimum 3 year(s) of experience required in Microsoft Intune.

Education

15 years full time education required.

Roles & Responsibilities

• Perform independently and become an SME.
• Actively participate in team discussions.
• Contribute solutions to work-related problems.
• Assist in developing and maintaining operational documentation.
• Engage in continuous learning to stay updated with latest technologies and best practices.

Professional & Technical Skills

• Proficiency in Microsoft Intune.
• Experience with Apple macOS Management, Workplace Technology Solutions.
• Strong understanding of incident management processes and tools.
• Experience in troubleshooting and resolving technical issues across various platforms.
• Familiarity with service management frameworks and methodologies.

Additional Information

• Minimum 3 years of experience in Microsoft Intune.
• Position based at Gurugram office.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Information Services