Technology Support Engineer

Accenture; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in Bengaluru is seeking a Technology Support Engineer to resolve incidents and problems across cloud infrastructure and related business systems. You will create and implement RFCs, update knowledge bases, and collaborate with vendors and internal service management teams to ensure rapid resolution and operational stability.

The role requires a minimum of 2 years’ experience in Cloud Infrastructure and a 15-year full-time education, based at the Bengaluru office.

Qualifications

• Must To Have Skills: Proficiency in Cloud Infrastructure.
• Strong understanding of cloud service models and deployment architectures.
• Experience with incident management and problem resolution in cloud environments.
• Familiarity with change management processes and documentation standards.
• Ability to collaborate effectively with vendors and cross-functional teams to resolve technical issues.
• Knowledge of monitoring tools and techniques to ensure system reliability and performance.

Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in monitoring system performance and identifying potential issues before they impact operations.
• Support junior team members by sharing knowledge and providing guidance on technical challenges.
• Participate in the development and improvement of operational procedures to enhance service delivery.
• Engage in continuous learning to stay updated with evolving technologies and industry best practices.

Skills

Cloud Infrastructure

Incident management

Education

15 years full time education

Job description

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Cloud Infrastructure

Good to have skills : NA

Minimum 2 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational efficiency.

Roles & Responsibilities:

• - Expected to perform independently and become an SME.
• - Required active participation/contribution in team discussions.
• - Contribute in providing solutions to work related problems.
• - Assist in monitoring system performance and identifying potential issues before they impact operations.
• - Support junior team members by sharing knowledge and providing guidance on technical challenges.
• - Participate in the development and improvement of operational procedures to enhance service delivery.
• - Engage in continuous learning to stay updated with evolving technologies and industry best practices.

Professional & Technical Skills:

• - Must To Have Skills: Proficiency in Cloud Infrastructure.
• - Strong understanding of cloud service models and deployment architectures.
• - Experience with incident management and problem resolution in cloud environments.
• - Familiarity with change management processes and documentation standards.
• - Ability to collaborate effectively with vendors and cross-functional teams to resolve technical issues.
• - Knowledge of monitoring tools and techniques to ensure system reliability and performance.

Additional Information:

• - The candidate should have minimum 2 years of experience in Cloud Infrastructure.
• - This position is based at our Bengaluru office.
• - A 15 years full time education is required.

15 years full time education

Equal Employment Opportunity Statement

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