Technology Support Engineer

Accenture in India; Maharashtra; On-site; INR 350,000 - 500,000; Full time

Job summary

Accenture in India seeks a Technology Support Engineer to resolve incidents across multiple business system components and maintain operational stability. The role includes creating RFCs and updating knowledge bases to support troubleshooting.

Collaboration with vendors and internal service management teams is essential to analyze and resolve issues with minimal disruption. The candidate should have a minimum of 2 years of experience with VMware Workspace ONE and hold 15 years of full-time

Qualifications

• Must have VMware Workspace ONE
• Experience with virtualization technologies and endpoint management solutions
• Strong problem solving and analysis of complex technical issues
• Familiarity with incident and change management processes
• Ability to collaborate with vendors and cross-functional teams

Responsibilities

• Expected to perform independently and become an SME.
• Active participation in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in monitoring system performance and proactively identify potential issues.
• Support junior team members by sharing knowledge and providing guidance.

Skills

VMware Workspace ONE

Virtualization technologies

Endpoint management

Incident management

Change management

Education

15 years full time education

Job description

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : VMware Workspace ONE

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine to analyze and resolve issues efficiently, ensuring minimal disruption to business activities.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in monitoring system performance and proactively identify potential issues.
• Support junior team members by sharing knowledge and providing guidance.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in VMware Workspace ONE.
• Experience with virtualization technologies and endpoint management solutions.
• Strong problem-solving skills with the ability to analyze complex technical issues.
• Familiarity with incident management and change management processes.
• Ability to collaborate effectively with vendors and cross-functional teams.

Additional Information:

• The candidate should have minimum 2 years of experience in VMware Workspace ONE.
• This position is based at our PDC3C - SEZ location.
• A 15 years full time education is required.