Technology Support Engineer

Accenture; Jaipur; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in Jaipur, India is seeking a Technology Support Engineer to sustain enterprise network infrastructure, including routing, switching, and wireless networks. You will manage incidents, perform RFCs, and collaborate with vendors to maintain operational stability.

The role requires 4–6 years of enterprise networking experience, CCNA/JNCIA preferred, and 15 years of education. OSI/TCP-IP, OSPF/BGP, Cisco/Juniper ecosystems knowledge will be utilized daily.

Qualifications

• Resolve incidents and problems across multiple business system components and ensure operational stability.
• Create and implement RFCs and update knowledge base articles to support effective troubleshooting.
• Collaborate with vendors and help service management teams with issue analysis and resolution.
• Bachelor's degree in Computer Science / IT / Electronics or equivalent.
• 4–6 years of experience in enterprise network operations/support role.

Responsibilities

• Network Operations & Support
• Perform day-to-day administration of LAN, WAN, and WLAN infrastructure.
• Monitor network performance, availability, and capacity using network tools.
• Provide L2/L3 troubleshooting for incidents across routing, switching, and wireless domains.
• Routing & Switching (Cisco,Juniper)
• Configure and troubleshoot: VLANs, STP, EtherChannel; Layer 3 routing (OSPF, BGP, static routing).
• Support Cisco and Juniper devices (routers, switches, SD-WAN if applicable).
• Wireless Networking (Cisco / Aruba)
• Manage and troubleshoot wireless networks: Aruba Controllers, Access Points, Aruba Central; Cisco WLC & APs.
• Handle SSID configuration, RF optimization, authentication issues, and roaming problems.
• Ensure wireless coverage and redundancy for enterprise environments.
• Incident, Problem & Change Management
• Handle incidents, service requests, and problem tickets within SLA timelines.
• Perform root cause analysis (RCA) for recurring issues.
• Execute standard and emergency network changes as per change management process.
• Network Infrastructure & Implementation
• Support deployment and configuration of new network devices.
• Assist in network upgrades, migrations, and transformations.
• Validate network connectivity and performance post-implementation.
• Documentation & Compliance
• Develop and maintain network documentation, SOPs, and runbooks.
• Ensure compliance with enterprise security and operational policies.
• Update knowledge base and share best practices across teams.

Skills

Network Infrastructures

L2/L3 support

Education

15 years full time education

Bachelor's degree in CS/IT/Electronics or equivalent

Tools

SD-WAN Operations

Job description

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Network Infrastructures

Good to have skills : SD-WAN Operations

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Role Summary

The Network Engineer is responsible for supporting, maintaining, and troubleshooting enterprise network infrastructure, including routing, switching, and wireless environments. The role involves working in medium to large-scale networking environments, providing L2/L3 level support, executing changes, and ensuring network stability and performance.

Key Responsibilities

1. Network Operations & Support
   • Perform day-to-day administration of LAN, WAN, and WLAN infrastructure.
   • Monitor network performance, availability, and capacity using network tools.
   • Provide L2/L3 troubleshooting for incidents across routing, switching, and wireless domains.
2. Routing & Switching (Cisco,Juniper)
   • Configure and troubleshoot:
   • VLANs, STP, EtherChannel
   • Layer 3 routing (OSPF, BGP, static routing)
   • Support Cisco and Juniper devices (routers, switches, SD-WAN if applicable).
3. Wireless Networking (Cisco / Aruba)
   • Manage and troubleshoot wireless networks:
   • Aruba Controllers, Access Points, Aruba Central
   • Cisco Wireless Controllers (WLC) and APs
   • Handle SSID configuration, RF optimization, authentication issues, and roaming problems.
   • Ensure wireless coverage and redundancy for enterprise environments.
4. Incident, Problem & Change Management
   • Handle incidents, service requests, and problem tickets within SLA timelines.
   • Perform root cause analysis (RCA) for recurring issues.
   • Execute standard and emergency network changes as per change management process.
5. Network Infrastructure & Implementation
   • Support deployment and configuration of new network devices.
   • Assist in network upgrades, migrations, and transformations (e.g., Aruba to Juniper or Cisco upgrades).
   • Validate network connectivity and performance post-implementation.
6. Documentation & Compliance
   • Develop and maintain network documentation, SOPs, and runbooks.
   • Ensure compliance with enterprise security and operational policies.
   • Update knowledge base and share best practices across teams.

Required Skills & Technical Expertise

Core Networking

• Strong understanding of OSI/TCP-IP model
• Routing protocols: OSPF, BGP
• Switching technologies: VLAN, STP, VTP, trunking

Vendor Technologies

• Cisco: Routing, Switching, Wireless, DNAC (preferred)
• Juniper: JUNOS CLI, Routing, Switching
• Aruba: WLAN Controllers, Aruba Central, Access Points

Wireless Technologies

• 802.11 protocols (a/b/g/n/ac/ax)
• RF fundamentals and troubleshooting
• AAA (RADIUS, TACACS), WLAN security

Tools (Good to Have)

• Monitoring tools like SolarWinds, Splunk, or similar
• Network automation basics (Python/Ansible – optional)

Qualifications

• Bachelor s Degree in Computer Science / IT / Electronics or equivalent
• 4–6 years of experience in enterprise network operations/support role

Certifications (Preferred)

• Cisco Certified Network Associate (CCNA)
• Juniper JNCIA / JNCIS (preferred)
• Aruba Certified Mobility Associate (ACMA) – optional

15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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