Technology Support Engineer

Accenture in India; Coimbatore District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Accenture in India is seeking a Technology Support Engineer to address incidents across multiple business system components and ensure operational stability. The role involves managing RFCs, updating knowledge bases, and collaborating with vendors and service management teams to resolve issues affecting business continuity.

The position requires a minimum of 5 years of SAP BW/4HANA Data Modeling & Development experience, with the CODDC1A - SEZ location serving as the base.

Qualifications

• Must have 5+ years of SAP BW/4HANA Data Modeling & Development experience.
• Experience designing and developing data models within SAP BW/4HANA environments.
• Familiarity with SAP HANA concepts and data extraction/ETL processes.

Responsibilities

• Collaborate with vendors and service management teams to analyze and resolve issues.
• Oversee the implementation of Change Requests (RFCs) with minimal disruption to operations.
• Maintain and update knowledge base articles to support efficient troubleshooting.
• Coach and support junior team members with guidance and expertise.
• Engage with multiple teams to contribute to key decisions and resolutions.

Skills

SAP BW/4HANA Data Modeling

Education

15 years full time education

Job description

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

SAP BW/4HANA Data Modeling & Development

Good to have skills :

NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and service management teams to facilitate issue resolution.
• Oversee the implementation of Requests for Change and ensure minimal disruption to operations.
• Maintain and update knowledge base articles to support efficient troubleshooting.
• Support junior team members by providing guidance and sharing expertise.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP BW/4HANA Data Modeling & Development.
• Experience in designing and developing data models within SAP BW/4HANA environments.
• Strong understanding of data extraction, transformation, and loading processes.
• Ability to optimize data flows and improve system performance.
• Familiarity with SAP HANA database concepts and integration techniques.
• Skilled in troubleshooting and resolving complex data modeling issues.

Additional Information:

• The candidate should have minimum 5 years of experience in SAP BW/4HANA Data Modeling & Development.
• This position is based at our CODC1A - SEZ location.
• A 15 years full time education is required.