Technology Support Engineer

Accenture; Coimbatore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture in India seeks a Technology Support Engineer to resolve incidents across multiple business system components and maintain operational stability. The role includes creating RFCs, updating knowledge bases, and collaborating with vendors and service management teams to ensure timely resolution.

The ideal candidate has 5+ years of SAP BW/4HANA Data Modeling & Development experience, and is based at CODC1A SEZ, Tamil Nadu. A proactive approach to reliability is essential.

Qualifications

• Must have SAP BW/4HANA Data Modeling & Development.
• Experience designing data models in SAP BW/4HANA environments.
• Strong understanding of data extraction, transformation, and loading processes.
• Ability to optimize data flows and improve system performance.
• Familiarity with SAP HANA database concepts and integration techniques.

Responsibilities

• SME role; collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and service management teams to facilitate issue resolution.
• Oversee the implementation of Requests for Change and ensure minimal disruption to operations.
• Maintain and update knowledge base articles to support efficient troubleshooting.
• Support junior team members by providing guidance and sharing expertise.

Skills

SAP BW/4HANA

Data Modeling

ETL Processes

SAP HANA concepts

Troubleshooting

Education

15 years full time education

Job description

Project Role:

Technology Support Engineer

Project Role Description:

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills:

SAP BW/4HANA Data Modeling & Development

Good to have skills:

NA

Minimum 5 year(s) of experience is required

Educational Qualification:

15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and service management teams to facilitate issue resolution.
• Oversee the implementation of Requests for Change and ensure minimal disruption to operations.
• Maintain and update knowledge base articles to support efficient troubleshooting.
• Support junior team members by providing guidance and sharing expertise.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP BW/4HANA Data Modeling & Development.
• Experience in designing and developing data models within SAP BW/4HANA environments.
• Strong understanding of data extraction, transformation, and loading processes.
• Ability to optimize data flows and improve system performance.
• Familiarity with SAP HANA database concepts and integration techniques.
• Skilled in troubleshooting and resolving complex data modeling issues.

Additional Information:

• The candidate should have minimum 5 years of experience in SAP BW/4HANA Data Modeling & Development.
• This position is based at our CODC1A - SEZ location.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.