Technology Support Engineer

Accenture PLC; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Accenture PLC in Bengaluru is seeking a Technology Support Engineer to resolve incidents and maintain operational stability across multiple business system components. You will manage change requests (RFC) and update knowledge bases to support effective troubleshooting, while collaborating with vendors and service management teams.

The role emphasizes proactive issue analysis, documentation, and timely resolution to ensure business continuity and reliable IT services.

Qualifications

• Must have: 3 years of Vmware Virtualization Administration experience.
• Strong knowledge of virtualization concepts, including VM lifecycle management and resource allocation.
• Experience troubleshooting and resolving issues related to virtual infrastructure components.
• Familiarity with storage and network integration in virtualized environments.
• Ability to automate routine tasks using scripting or automation tools.
• Understanding of backup and disaster recovery strategies within virtualized platforms.

Responsibilities

• Perform independently and become an SME.
• Actively participate in team discussions.
• Contribute solutions to work-related problems.
• Monitor system performance and pre-empt downtime.
• Support junior team members with guidance.
• Develop and improve operational processes.
• Engage in continuous learning of new technologies.

Skills

Vmware Virtualization Administration

VM lifecycle management

Troubleshooting

Automation scripting

DR & backup planning

Education

15 years full time education

Job description

Project Role

Technology Support Engineer

Project Role Description

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills

Vmware Virtualization Administration

Good to have skills

NA

Minimum 3 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational excellence.

Roles & Responsibilities

• Expected to perform independently and become an SME.


• Required active participation/contribution in team discussions.


• Contribute in providing solutions to work related problems.


• Assist in monitoring system performance and proactively identify potential issues to prevent downtime.


• Support junior team members by sharing knowledge and providing guidance on technical challenges.


• Participate in the development and improvement of operational processes to enhance service delivery.


• Engage in continuous learning to stay updated with emerging technologies and industry best practices.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Vmware Virtualization Administration.


• Strong knowledge of virtualization concepts, including virtual machine lifecycle management and resource allocation.


• Experience with troubleshooting and resolving issues related to virtual infrastructure components.


• Familiarity with storage and network integration in virtualized environments.


• Ability to automate routine tasks using scripting or automation tools to improve operational efficiency.


• Understanding of backup and disaster recovery strategies within virtualized platforms.

Additional Information

• The candidate should have minimum 3 years of experience in Vmware Virtualization Administration.


• This position is based at our Bengaluru office.


• A 15 years full time education is required.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.