Technology OpS Support Practitioner

Accenture; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A global consulting firm based in Hyderabad is looking for a Technology OpS Support Practitioner to ensure the integrity and governance of systems. You'll collaborate with various teams to develop and support infrastructure and technology initiatives. With a minimum of 5 years' experience in Unified Communication and Collaboration Operations, you will play a key role in enhancing service delivery and operational excellence within the organization. Ideal candidates are expected to have strong governance and collaboration skills.

Qualifications

• 5 years of experience in Unified Communication and Collaboration Operations.
• 15 years of full-time education required.
• Proficiency in Unified Communication and Collaboration Operations.
• Experience with infrastructure deployment and support.
• Ability to collaborate effectively with cross-functional teams.

Responsibilities

• Ensure system integrity and governance.
• Develop and support infrastructures and technology initiatives.
• Collaborate with multiple teams and make key decisions.
• Facilitate training and knowledge sharing sessions.
• Monitor performance and identify areas for improvement.
• Facilitate training and knowledge sharing sessions to enhance team capabilities.
• Monitor and evaluate the performance of systems and processes to identify areas for improvement.

Skills

Unified Communication and Collaboration Operations

Education

15 years full-time education

Job description

Project Role

Technology OpS Support Practitioner

Project Role Description

Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery.

Mandatory Skills

• Unified Communication and Collaboration Operations

Experience

5 years of experience is required.

Educational Qualification

15 years full-time education.

Summary

As a Technology OpS Support Practitioner, you will be responsible for ensuring the integrity and governance of systems while adhering to best practices for service delivery. Your typical day will involve developing, deploying, and supporting infrastructures, applications, and technology initiatives, all while aligning with existing standards and methods of delivery. You will engage with various teams to ensure operational excellence and contribute to the overall success of technology initiatives within the organization.

Roles & Responsibilities

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training and knowledge sharing sessions to enhance team capabilities.
• Monitor and evaluate the performance of systems and processes to identify areas for improvement.

Professional & Technical Skills

• Proficiency in Unified Communication and Collaboration Operations.
• Strong understanding of system governance and integrity management.
• Experience with infrastructure deployment and support.
• Familiarity with best practices in service delivery and operational excellence.
• Ability to collaborate effectively with cross-functional teams.

Additional Information

• The candidate should have a minimum of 5 years of experience in Unified Communication and Collaboration Operations.
• This position is based at our Hyderabad office.