Operations Engineer

Accenture in India; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in India is seeking an Operations Engineer in Kolkata with a minimum of 3 years of experience in Microsoft SharePoint Online Administration. You will support delivery for production systems, manage SharePoint Online sites, and troubleshoot issues across Microsoft Teams and Exchange Online.

The ideal candidate should have strong hands-on experience with M365 applications and excellent analytical skills. The position offers opportunities for continuous improvement and automation in collaboration services.

Qualifications

• Minimum 3 years of experience in Microsoft SharePoint Online Administration.
• Strong hands‑on experience with Microsoft Teams and Exchange Online.
• Good understanding of M365 collaboration architecture.

Responsibilities

• Create and manage SharePoint Online sites and permissions.
• Administer OneDrive for Business and troubleshoot.
• Develop PowerShell scripts for automation and reporting.

Skills

Microsoft SharePoint Online Administration

Microsoft Teams Infrastructure

PowerShell

PnP PowerShell scripting

Troubleshooting

Analytical skills

Education

15 years full time education

Job description

Project Role

Operations Engineer

Project Role Description

Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must Have Skills

Microsoft SharePoint Online Administration, Microsoft Teams Infrastructure

Good to Have Skills

Microsoft Power Apps

Minimum Experience

Minimum 3 years of experience required.

Educational Qualification

15 years full time education.

Summary

Experienced Microsoft 365 Collaboration Engineer with strong hands‑on knowledge across core M365 applications, including SharePoint, OneDrive, Microsoft Teams, Messaging (Exchange Online), and Teams Enterprise Voice. The role involves day‑to‑day administration, troubleshooting, automation, and continuous improvement of collaboration services.

Additional Details

Management Level: 10

Work Experience: 6-8 Years

Work location: Kolkata

Job Requirements

• Create and manage SharePoint Online sites, including site structure, permissions, and custom permission levels.
• Perform SharePoint page customization using out‑of‑the‑box features such as web parts, templates, and layouts.
• Administer and support OneDrive for Business and user access scenarios.
• Troubleshoot and resolve issues across SharePoint Online, Exchange Online (Messaging), and Microsoft Teams.
• Manage and support Microsoft Teams, including team creation, channel management (standard, private, and shared), and end‑user issues.
• Develop and maintain scripts using SharePoint PowerShell and PnP PowerShell for automation, reporting, and remediation tasks.
• Provide operational support and troubleshooting for Teams Enterprise Voice (EV), including basic calling, policies, and user configuration (considered an added advantage).
• Support SharePoint migration activities using the SharePoint Migration Tool and assist with planning and execution.
• Monitor service health, investigate incidents, and collaborate with cross‑functional teams to ensure service stability.
• Follow governance, security, and best practices across M365 collaboration workloads.

Required Skills & Knowledge

• Strong hands‑on experience with SharePoint Online, permissions, and site administration.
• Working knowledge of Microsoft Teams and Exchange Online (Messaging).
• Experience with PowerShell and PnP PowerShell scripting.
• Good understanding of M365 collaboration architecture and governance.
• Strong troubleshooting and analytical skills.

Good to Have

• Knowledge of Teams Enterprise Voice.
• Experience with automation and reporting for M365 workloads.
• Exposure to large‑scale SharePoint or M365 migrations.

Additional Information

• The candidate should have minimum 3 years of experience in Microsoft SharePoint Online Administration.
• This position is based at our Kolkata office.
• 15 years full time education is required.