Technology Analyst- Service Now Specialist Software Engineer

Infosys BPM; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading technology company in Bengaluru is seeking a Technology Analyst with strong expertise in ServiceNow. The candidate will design and develop scalable software solutions, manage ServiceNow workflows, and collaborate closely with U.S. teams. Ideal applicants should have over 4 years of hands-on experience with ServiceNow's various modules and scripting techniques, as well as familiarity with Agile methodologies. Immediate joiners are preferred.

Qualifications

• 4+ years of hands-on experience with ServiceNow modules.
• Proficiency in ServiceNow scripting and workflows.
• Experience with Agile methodologies.

Responsibilities

• Design and develop scalable, cloud-based software systems.
• Configure and manage ServiceNow workflows and modules.
• Collaborate with teams and participate in Agile ceremonies.

Skills

ServiceNow modules (ITSM, CSM, OMT)

ServiceNow scripting: Client Scripts, Business Rules

Agile methodologies

Tools

SQL

NoSQL

Docker

Azure

AWS

Job description

Technology Analyst- Service Now Specialist Software Engineer

We are hiring a Developer with a strong background on the ServiceNow Platform, having experience in various modules of ServiceNow.

We're looking for a skilled ServiceNow Developer to support the transformation of our order and delivery management systems. You'll work on new features, enhancements, and issue resolution across AT&Ts ServiceNow platforms. This role involves close collaboration with U.S.-based teams and requires hands-on experience with various ServiceNow modules.

Key Responsibilities:

• Design and develop scalable, cloud-based software systems
• Configure and manage ServiceNow workflows and modules
• Collaborate with internal teams and external vendors
• Participate in Agile ceremonies and peer code reviews
• Document systems and features clearly
• Mentor and support team members

Required Skills:

• Strong hands-on experience (4+ years) with ServiceNow modules like ITSM, CSM, OMT
• Proficient in ServiceNow scripting: Client Scripts, Business Rules, UI Policies, Flows, etc.
• Experience with ServiceNow portals and widgets
• Familiarity with Agile methodologies and story management

Preferred Skills:

• Experience with databases (SQL, NoSQL), cloud platforms (Azure, AWS), and container tech (Docker)
• Knowledge of TM Forum Open APIs
• Certifications like CSA, CAD, CIS are a plus

Experience: 4+ Years
Notice Period: Immediate joiners preferred