Technology Analyst-Infra Support and Tier2 Support

Infosys BPM; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

A leading IT services provider is seeking a skilled support engineer in Bengaluru to manage application health and automate backend processes. The ideal candidate should have strong SQL and shell scripting skills with 4+ years of experience. Responsibilities include resolving system issues, monitoring applications, and collaborating with cross-functional teams for service delivery.

Qualifications

• 4+ years of experience in a related role.
• Familiarity with operational workflows and data reconciliation.
• Experience with ticketing systems.

Responsibilities

• Automate system tasks using SQL and shell scripts.
• Resolve account issues using cloud tools and APIs.
• Monitor application health and improve alert systems.
• Handle system changes for scheduled events and outages.
• Troubleshoot service mapping and data feed problems.

Skills

Strong SQL skills

Shell scripting skills

Experience with cloud-based tools and APIs

Problem-solving skills

Excellent communication skills

Job description

Job Summary

We're looking for a skilled support engineer to manage and maintain application health, automate backend processes, and resolve system issues. This role involves working with SQL, shell scripts, cloud tools, and collaborating with cross-functional teams to ensure smooth operations and service delivery.

Key Responsibilities:

• Automate system tasks using SQL and shell scripts
• Use cloud tools and APIs to fix order and account issues
• Manage monthly reports, data checks, and fee reconciliations
• Handle system changes for scheduled events and outages
• Monitor application health and improve alert systems
• Identify and fix performance issues and system errors
• Validate deployments before and after release
• Work with development and DevOps teams to resolve issues
• Manage exceptions and account-related problems
• Ensure accurate service mapping and billing
• Track and document issues using ticketing systems
• Troubleshoot service mapping and data feed problems

Must-Have Skills:

• Strong SQL and shell scripting skills
• Experience with cloud-based tools and APIs
• Knowledge of operational workflows and data reconciliation
• System monitoring and alerting expertise
• Excellent problem-solving and communication skills
• Familiarity with ticketing systems and documentation
• Understanding of service mapping and data feeds

Nice-to-Have Skills:

• Experience handling account exceptions
• Knowledge of time-based system adjustments
• Analytical mindset for process optimization
• Exposure to DevOps practices and tools

Role: Technology Analyst-Infra Support and Tier2 Support
Experience: 4+ Years
Notice Period: 0-30 Days