The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution.
Role Responsibilities
- Bridging the gap between project and support teams through techno-functional expertise
- For a new business implementation project, drive the end-to-end process from business requirement management to integration & configuration and production deployment
- Check the feasibility of new change requirements and provide optimal solutions to the client with clear timelines
- Provide techno-functional solution support for all new business implementations while building the entire system from the scratch
- Support the solutioning team from architectural design, coding, testing and implementation
- Understand the functional design as well as technical design and architecture to be implemented on the ERP system
- Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
- Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
- Write code as per the developmental standards to decide upon the implementation methodology
- Provide product support and maintenance to the clients for a specific ERP solution and resolve day-to-day queries/technical problems
- Create and deploy automation tools/solutions to ensure process optimization and increase efficiency
- Bridge between technical and functional requirements of the project and provide solutioning/advice to the client or internal teams accordingly
- Support on-site manager with the necessary details with respect to any change and off-site support
Skill Upgradation and Competency Building
- Clear Wipro exams and internal certifications from time to time to upgrade the skills
- Attend trainings, seminars to sharpen knowledge in functional/technical domain
- Write papers, articles, case studies and publish them on the intranet
Deliver
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Performance Parameter — Measure: Contribution to customer projects: quality, SLA, ETA, number of tickets resolved, problems solved, number of change requests implemented, zero customer escalation, CSAT
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Automation — Measure: Process optimization, reduction in steps, reduction in number of tickets raised
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Skill Upgradation — Measure: Number of trainings & certifications completed, number of papers/articles written in a quarter
Mandatory Skills: Oracle Fusion Finance TechnoFunctional
Experience: 8-10 Years
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