Role Purpose
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution.
Responsibilities
- Bridging the gap between project and support teams through techno-functional expertise.
- For a new business implementation project, drive the end-to-end process from business requirement management to integration, configuration and production deployment.
- Check feasibility of new change requirements and provide optimal solutions to the client with clear timelines.
- Provide techno-functional solution support for all new business implementations while building the entire system from scratch.
- Support the solutioning team from architectural design, coding, testing and implementation.
- Understand functional and technical design and architecture to be implemented on the ERP system.
- Customize, extend, modify, localize or integrate existing product through coding, testing and production.
- Implement business processes, requirements and underlying ERP technology to translate them into ERP solutions.
- Write code according to developmental standards to decide upon the implementation methodology.
- Provide product support and maintenance to clients for a specific ERP solution and resolve day-to-day queries/technical problems.
- Create and deploy automation tools/solutions to ensure process optimization and increase efficiency.
- Bridge between technical and functional requirements of the project and provide solutioning/advise to client or internal teams accordingly.
- Support the on-site manager with necessary details regarding any change and off-site support.
- Clear Wipro exams and internal certifications from time to time to upgrade skills.
- Attend trainings, seminars to sharpen knowledge in functional/technical domain.
- Write papers, articles, case studies and publish them on intranet.
Performance Measures
- Contribution to customer projects: quality, SLA, ETA, number of tickets resolved, problems solved, number of change requests implemented, zero customer escalation, CSAT.
- Automation: process optimization, reduction in process/steps, reduction in number of tickets raised.
- Skill upgradation: number of trainings & certifications completed, number of papers, articles written in a quarter.
Requirements
- Mandatory skill: ETL Testing.
- Experience: 8-10 years.