Techno Functional Consultant L1

Wipro; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

A leading IT services firm is seeking a professional with 5-8 years of experience to bridge the gap between technology and business in their solutions team. The role involves end-to-end implementation of ERP systems, providing techno-functional support, and regular skill upgradation through training and certifications. This mid-senior level position requires delivering quality solutions while optimizing processes and managing customer satisfaction. Join a firm committed to your professional reinvention.

Qualifications

• 5-8 years of experience in a related field.
• Ability to bridge technology and business.
• Clear understanding of ERP systems.

Responsibilities

• Bridge the gap between project and support teams.
• Drive end-to-end implementation of business requirements.
• Provide support for new business implementations.
• Customize and integrate existing products.

Skills

Techno-functional expertise

Automation tools

ERP systems knowledge

Problem solving

Job description

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Job description

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution.

Role Purpose

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution.

Responsibilities

1. Bridging the gap between project and support teams through techno‑functional expertise
   • For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
   • Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
   • Provide techno‑functional solution support for all the new business implementations while building the entire system from the scratch
   • Support the solutioning team from architectural design, coding, testing and implementation
   • Understand the functional design as well as technical design and architecture to be implemented on the ERP system
   • Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
   • Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
   • Write code as per the developmental standards to decide upon the implementation methodology
   • Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
   • Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
   • Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
   • Support on‑site manager with the necessary details wrt any change and off‑site support
2. Skill upgradation and competency building
   • Clear Wipro exams and internal certifications from time to time to upgrade the skills
   • Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
   • Write papers, articles, case studies and publish them on the intranet

Performance Parameters

1. Contribution to customer projects: Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2. Automation: Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3. Skill upgradation: # of trainings & certifications completed, # of papers, articles written in a quarter

Experience: 5-8 Years

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• IT Services and IT Consulting