Onsite Maintenance Technician

AVI-SPL, Inc.; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

AVI-SPL is seeking an Onsite Maintenance Technician to support customer sites in Mumbai, India. You will work closely with customers and internal teams to maintain AV systems, execute event setups, and ensure a world-class service experience.

The role requires hands-on AV knowledge, the ability to troubleshoot live events, and a commitment to safety. Travel to multiple sites may be required as part of the role.

Qualifications

• Minimum 1–3 years of audiovisual integration experience preferred.
• Formal education in Electronics or related field preferred.
• High School Diploma or equivalent preferred.
• Proficient with test and calibration equipment.
• Ability to diagnose complex system problems.

Responsibilities

• Setup/breakdown of conference spaces to meet customer event needs.
• Perform preventative maintenance including testing/repairing cables and hardware components.
• Clean AV equipment such as camera lenses, monitors and fans.
• Document job site activities as needed.
• Provide timely support: meeting support, installing connectors, video/audio recording support.
• Collaborate with internal/external teams professionally.
• Provide client training as needed.
• Adhere to local safety standards for site duties.
• Setup, operate and troubleshoot audio/video systems.
• Travel to various job sites as required.
• Other duties assigned as needed.

Skills

Communication

A/V installation

AV platforms (Zoom/Cisco/Crestron)

Live event delivery

Explain tech to non-tech

Independent work & deadlines

Basic computer knowledge

Signal flow (audio/video/control)

Driver's license

Education

Electronics or related field

High School Diploma or equivalent

Tools

Test & calibration equipment

Job description

The AVI-SPL Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

The AVI-SPL Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Essential Duties and Responsibilities:

• Setup/breakdown of conference spaces to meet the customers event needs.


• Perform preventative maintenance task to help maintain customer spaces including but not
  limited to: testing/repairing cables, testing/repairing various hardware components.


• Clean various AV equipment including but not limited to: camera lenses, monitors and
  equipment fans.


• Responsible for job site documentation as needed.


• Perform support tasks in a timely and quality conscious manner including but not limited to:
  meeting support, installing connectors, video/audio recording support.


• Work with internal/external teams in a professional manner that reflects the values of AVI-SPL.


• Provide client training as needed.


• Adhere to and understand local safety standards for all site duties.


• Setup, operate and troubleshoot various audio/video systems.


• Travel to various job sites as required.


• Other duties assigned as needed.

Skills and Abilities:

• Effectively communicate with employees, customers and colleagues.


• Detailed experience of Corporate AV installation


• Experience of the following platforms: Global Meet, Zoom, Cisco, Crestron, Evertz, Yamaha, Shure, Barco, LED Screens etc.


• Proven track record of delivering live events to a very high


• Experience discussing technical solutions with non-technical


• Ability to work and think independently and ensuring to meet deadlines.


• Basic computer knowledge.


• Knowledge of basic signal flow for audio, video and contro.


• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards.

Education and/or Experience

• Minimum of 1 – 3 years of audiovisual integration experience preferred


• Formal education in Electronics or related field preferred


• Minimum of a High School Diploma or equivalent preferred


• Proficient with test and calibration equipment


• Ability to diagnose complex system problems

Preferred external training:

• Introduction to AVIXA


• Biamp: Biamp Tesira Practical Principles


• Poly: Solutions Expert Certification


• Crestron Professional Installation


• Crestron: Introduction to Crestron Systems


• Crestron: Crestron Toolbox


• Exton AV Associate Certification

More about us:

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.