Technician, Crane Service

Konecranes; New Delhi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Konecranes is seeking a Field Service Engineer in North India with a BE in Electrical and 4–5 years of field service experience. You will plan and execute service work, estimate costs, and ensure safety and compliance. Strong Siebel CRM experience and advanced crane knowledge are required.

Join a global leader in material handling solutions and contribute to delivering value-added services to customers, while adhering to international standards and safety practices.

Qualifications

• BE (Electrical) degree is required.
• 4–5 years of field service experience.
• Experience with CRM Siebel and Field Service Siebel.
• Strong crane technical knowledge is expected.

Responsibilities

• Plan and assign field work packages by branch and update SR/WP.
• Accept work packages and log work against SR/WP.
• Avoid creating new service requests except via do work.
• Record faults using Risk & Recommendation method.
• Estimate labor hours and parts cost for repairs.
• Perform Safety Review and Visit Review, recording next steps.
• Consult with customers to support informed buying decisions.
• Follow ISO 14001 & 45001 standards.

Skills

CRM Siebel

Field Service Siebel

Customer focused

Advanced Crane Technical knowledge

Education

BE(Electrical)

Job description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive.We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

One of Konecranes core competitive advantages is its highly skilled, motivated and engaged employees.

Our three core values – trust in people, total service commitment and sustained profitability – create a joint foundation for all Konecranes employees. They are the backbone of our company and guide our decisions and priorities. Konecranes values are a part of our identity and shown in our behavior – the values guide our leadership, operations and activities.

Your key role:

1. Work assignments are planned by the branch (service planner or maintenance planner) and assigned to the field operative.
2. The field operative accepts work packages and enters work against the SR/WP.
3. The field operative cannot create new service requests (except through “do work”).
4. Record faults/exceptions using Risk & Recommendation method,
5. Estimate labor hours and parts cost for repairs.
6. Perform Safety Review and Visit Review and record next steps.
7. Consult with our customers to permit informed buying decisions based on recommendations made.
8. Awareness of ISO 14001 & 45001 Standards

Experience: B.E(Electrical)

Number of years of experience: 4-5 years

Competencies and skills we expect for this role:

• CRM Siebel
• Field Service Siebel
• Customer focused
• Advance Crane Technical knowledge

What we offer you:

In return, we can offer you exciting and challenging Field Service Engineer position in Industrial Services North India team and with us, you will create value added services and connecting our customers as per our Lifting People Strategy.

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.