Technician, Crane Service

Konecranes; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

Konecranes is recruiting for a field service role based in Chennai region. The candidate will plan and execute service tasks, record faults, estimate repair costs, and review safety and next steps with customers.

Diploma/ITI in Electrical is required, with experience in CRM Siebel and field service operations. The role emphasizes customer focus and basic crane knowledge, working on-site with regional teams.

Qualifications

• Diploma/ITI in Electrical is required.
• Experience with CRM Siebel and field service modules preferred.
• Strong customer focus and basic crane knowledge are expected.

Responsibilities

• Work assignments are planned by the branch and assigned to the field operative.
• The field operative accepts work packages and enters work against the SR/WP.
• The field operative cannot create new service requests except through “do work.”
• Record faults/exceptions using Risk & Recommendation method.
• Estimate labor hours and parts cost for repairs.
• Perform Safety Review and Visit Review and record next steps.
• Consult with customers to enable informed buying decisions based on recommendations.

Skills

CRM Siebel

Field Service Siebel

Customer focused

Basic Crane Technical knowledge

Education

Diploma/ITI in Electrical

Job description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

One of Konecranes core competitive advantages is its highly skilled, motivated and engaged employees. Our three core values – trust in people, total service commitment and sustained profitability – create a joint foundation for all Konecranes employees. They are the backbone of our company and guide our decisions and priorities. Konecranes values are a part of our identity and shown in our behavior – the values guide our leadership, operations and activities.

Your key role

1. Work assignments are planned by the branch (service planner or maintenance planner) and assigned to the field operative.
2. The field operative accepts work packages and enters work against the SR/WP.
3. The field operative cannot create new service requests (except through “do work”).
4. Record faults/exceptions using Risk & Recommendation method,
5. Estimate labor hours and parts cost for repairs.
6. Perform Safety Review and Visit Review and record next steps.
7. Consult with our customers to permit informed buying decisions based on recommendations made.

Awareness of ISO 14001 and 45001 standards

Qualifications

Qualification and Experience: Diploma/ITI in Electrical

Reporting to : Service Manager

Competencies and skills we expect for this role

• CRM Siebel
• Field Service Siebel
• Customer focused
• Basic Crane Technical knowledge

Additional Information

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.