Technical Writer - Senior Associate / Manager 1

Circles; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Circles in Bengaluru seeks a Technical Writing - Manager I to lead AI-enhanced documentation, including API specs and enterprise guides. You will orchestrate knowledge using Gemini and NotebookLM, translating complex workflows into clear stories while upholding Circles.Life editorial standards.

Collaborate with Product, Engineering, and Design to ensure content accuracy, discoverability, and scalable documentation. SaaS experience, API know-how, and Canva video content skills are highly valued.

Qualifications

• 6 years of experience in technical documentation within the software domain.
• Hands-on experience using Generative AI (Gemini, NotebookLM) and automation workflows.
• Impeccable English with precision and error-free output.
• Ability to translate operational workflows into accessible stories and document APIs.
• Video editing skills using Canva.
• Experience managing editorial workflows and content ownership.
• Portfolio with two samples each of technical writing and video content.

Responsibilities

• AI-driven knowledge orchestration and writing across API docs and guides.
• Research via SMEs, produce enterprise-grade documentation.
• Create and maintain documentation in multiple formats (text, images, video).
• Act as final gate reviewer ensuring high-quality content.
• Own API documentation by interpreting API requests/responses and code.
• Collaborate with Engineering and Support for accuracy and discoverability.
• Develop multimedia training collateral and videos.
• Coordinate with Product, Engineering, and Design teams for alignment.

Skills

AI proficiency

Writing excellence

Technical storytelling

Video editing

Content ownership

Portfolio

Remote collaboration

Tools

Gitbook

GitLab

Canva

Job description

**Job Description: Technical Writing - Manager I****Job Location - Bangalore** **About the Job**As a **Technical Writing - Manager I**, you will operate at the intersection of product, technology, and business within a hyper-growth environment. You will not only create documentation but act as a **Knowledge Orchestrator**, leveraging cutting-edge AI to scale our intelligence and maintain excellence across all deliverables. **Job Responsibilities****1. AI-Driven Knowledge Orchestration & Writing*** **AI Integration:** Proactively act as a \"Knowledge Orchestrator\" by using advanced AI tools like **Gemini** and **NotebookLM** to research, synthesize complex information, automate documentation drafting, and the structuring of complex technical concepts.* **Strategic Research:** Access knowledge databases and interview subject matter experts to gather deep insights of institutional knowledge to create enterprise-grade documentation.* **Content Creation:** Create and maintain high-quality technical documentation in multiple formats (text, images, video) for both internal and external audiences.**2. Linguistic Mastery & Technical Writing*** **Impeccable English Command:** Maintain absolute authority over the English language, ensuring every deliverable reflects perfect grammar, punctuation, and sentence structure.* **Editorial Excellence:** Act as a final-gate reviewer for the team, producing error-free, \"awesome-quality\" content that translates complex operational workflows into easy-to-comprehend stories in alignment with Circles.Life standards.* **Precision and Detail:** Ensure technical accuracy in every piece of content, maintaining a detail-oriented approach in a hyper-growth, fast-paced environment.**3. Advanced API & Technical Documentation*** **API Specialization:** Take ownership of API documentation by reading and understanding API request-responses and interpreting code written in languages such as **JavaScript**.* **Cross-Functional Sync:** Collaborate closely with engineering and support teams to ensure the discoverability and accuracy of technical product manuals.* **Industry Standard API Documentation:** Create and maintain industry standard API documentation for the entire platform, tailored for both technical and non-technical stakeholders.**4. Multimedia Training & Development (Good to have)*** **Collateral Design:** Develop product marketing and training collaterals that explain software functionality to diverse consumer groups.* **Training Nuggets:** Create engaging multimedia \"nuggets,\" including slides, infographics, and high-fidelity videos.* **Video Production:** Break down complex technical functionality into engaging video content, handling the full lifecycle from script to final edit.**5. Cross-Functional Collaboration*** **Stakeholder Alignment:** Work closely with Product, Engineering, and Design teams to ensure content accuracy, discoverability, and professional layout.* **Remote Synergy:** Efficiently collaborate with remote global teams in a fast-paced, constantly changing agile environment. **Qualifications****Minimum Qualifications*** **Experience:** 6 years of experience in technical documentation within the software domain.* **AI Proficiency:** Hands-on experience using Generative AI (Gemini, NotebookLM) and automation workflows to improve productivity and content quality.* **Writing Excellence:** Impeccable command of the English language, with a focus on precision, detail, and error-free output.* **Technical Storytelling:** Ability to translate operational workflows and technical concepts into easy-to-comprehend stories, read codes and document API architectures.* **Video Editing:** Must be well-versed in video editing tools like Canva and capable of producing high-quality video content.* **Structured content ownership models or editorial workflows:** Experience managing the life cycle of documentation with a defined set of accountabilities.* **Portfolio:** Ability to provide at least two samples each of technical writing and video content.* **Location:** Willing to work at Bengaluru, India.**Preferred (Good to Have) Qualifications*** **SaaS & Agile:** Experience working with SaaS products in an Agile development lifecycle.* **Telco/BSS domain:** Familiarity with TMForum domains, BSS/OSS terminology, and have experience in documentation of telecom / enterprise SaaS domain knowledge.* **Cloud & Dev Tools:** Familiarity with Cloud Service Providers (GCP, Azure, AWS) and GitLab.* **Knowledge Management Tool:** Experience working **Gitbook** and its setup **(strongly preferred)**Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.