Technical Writer (MarTech & Data Platforms)

Quadric It; Hyderabad; Hybrid; INR 3,500,000 - 5,200,000; Full time

Job summary

Quadric IT is seeking a Senior Technical Writer in Hyderabad with 12–15 years of experience to document MarTech platforms, data pipelines, APIs, and integrations. You will produce controlled documents, collaborate with SMEs, and ensure audit-ready documentation in line with GDocP and ALCOA+ principles.

Join a full-time, permanent role at our Hyderabad delivery center with on-site or hybrid work options. Immediate joining available and work with senior stakeholders across the client programs.

Qualifications

• 12 to 15 years of technical writing experience, with at least 5 in a regulated or enterprise environment.
• Working knowledge of Good Documentation Practices (GDocP) and ALCOA+ principles.
• Proven record of independently documenting complex technical systems end to end.
• Ability to learn enterprise platforms quickly and turn them into clear documentation.
• Solid grasp of data and integration concepts: data models, APIs (REST and SOAP), JSON and XML, ETL and ELT, data pipelines.
• Excellent written English, strong attention to detail and the ability to simplify complex topics.
• Experience creating diagrams in tools such as Visio, Lucidchart or draw.io.
• Strong stakeholder management, including comfort challenging and clarifying input from senior technical staff.

Responsibilities

• The writer owns documentation for the MarTech stack from first interview to approved, versioned document.
• Document MarTech platforms: create and maintain user guides, configuration guides and process documentation for Salesforce Data 360, Salesforce Marketing Cloud and connected tools.
• Document data flows: describe data pipelines, data models, ingestion and transformation logic, identity resolution, segmentation and activation, with data lineage diagrams.
• Document APIs and integrations: write clear REST and SOAP API documentation, covering endpoints, authentication, request and response examples, error handling and integration specifications.
• Produce controlled documents: author SOPs, work instructions, system descriptions, release notes and change documentation in line with GDocP and company quality standards.
• Collaborate with SMEs: interview developers, data engineers, architects and marketers independently, then validate the content with them.
• Maintain the document lifecycle: manage versioning, reviews, approvals, periodic updates and archiving in a document management system.
• Support compliance: make sure documents support audit readiness (GxP where applicable, GDPR, privacy, consent management, data governance).
• Standardize content: define templates, style guides and a reusable knowledge base, and recommend improvements to documentation processes.
• Guide others: give informal guidance to colleagues and contributors on documentation standards and best practices.

Skills

Technical writing

APIs (REST & SOAP)

GDocP & ALCOA+

End-to-end documentation

Data & integration concepts

English proficiency

Diagramming (Visio/Lucidchart/draw.io)

Stakeholder management

Enterprise platform learning

Tools

Visio

Lucidchart

draw.io

Job description

Job Summary

Quadric IT is hiring a senior Technical Writer with 12 to 15 years of experience as a full-time employee at our Hyderabad delivery center. You will document marketing technology platforms (Salesforce Data 360 and Marketing Cloud) and the data pipelines, APIs and integrations behind them for Quadrics client programs. The person writes controlled documents that engineers, marketers and auditors rely on, works with minimal supervision, and deals directly with senior technical stakeholders.

Job Details

• Employer: Quadric Information Technology Private Limited
• Employment type: Full-time, permanent
• Location: Hyderabad, onsite or hybrid (both options available)
• Experience: 12 to 15 years in technical writing, ideally in regulated or enterprise settings
• Reports to: Quadric IT delivery lead, working day to day with client SMEs
• Joining: Immediate

Key Responsibilities

• The writer owns documentation for the MarTech stack from first interview to approved, versioned document.
• Document MarTech platforms: create and maintain user guides, configuration guides and process documentation for Salesforce Data 360 (formerly Data Cloud), Salesforce Marketing Cloud and connected tools.
• Document data flows: describe data pipelines, data models, ingestion and transformation logic, identity resolution, segmentation and activation, with data lineage diagrams.
• Document APIs and integrations: write clear REST and SOAP API documentation, covering endpoints, authentication, request and response examples, error handling and integration specifications.
• Produce controlled documents: author SOPs, work instructions, system descriptions, release notes and change documentation in line with GDocP and company quality standards.
• Collaborate with SMEs: interview developers, data engineers, architects and marketers independently, then validate the content with them.
• Maintain the document lifecycle: manage versioning, reviews, approvals, periodic updates and archiving in a document management system.
• Support compliance: make sure documents support audit readiness (GxP where applicable, GDPR, privacy, consent management, data governance).
• Standardize content: define templates, style guides and a reusable knowledge base, and recommend improvements to documentation processes.
• Guide others: give informal guidance to colleagues and contributors on documentation standards and best practices.

Required Qualifications

Candidates must meet all of these; the first two are the quickest screens.

• 12 to 15 years of technical writing experience, with at least 5 in a regulated or enterprise environment.
• Working knowledge of Good Documentation Practices (GDocP) and ALCOA+ principles.
• Proven record of independently documenting complex technical systems end to end.
• Ability to learn enterprise platforms quickly and turn them into clear documentation.
• Solid grasp of data and integration concepts: data models, APIs (REST and SOAP), JSON and XML, ETL and ELT, data pipelines.
• Excellent written English, strong attention to detail and the ability to simplify complex topics.
• Experience creating diagrams in tools such as Visio, Lucidchart or draw.io.
• Strong stakeholder management, including comfort challenging and clarifying input from senior technical staff.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.