ZR_302 Technical Content Writer

Priority Technology Holdings, Inc.; Chandigarh; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Priority IDC Private Limited in Chandigarh, India is seeking a Senior Technical Content Writer to create and maintain clear documentation across platforms, integrations, and internal processes. You will translate complex technical concepts for internal and external audiences.

You will collaborate with engineering, product, and technical account management teams to produce API references, release notes, SOPs, and knowledge bases, while upholding style guides and accuracy.

Qualifications

• 5–10 years of experience in technical writing in SaaS/tech
• Experience documenting software platforms and API integrations
• Experience creating SOPs, playbooks for account management or customer teams
• Strong writing, editing, proofreading with attention to detail; fluency in English
• Translate complex technical concepts into user-friendly content
• Familiar with documentation tools like Confluence, Notion, GitBook, MadCap Flare
• Basic understanding of APIs, webhooks, and system integrations
• Ability to work across time zones with global teams
• Bachelor's degree in a related field

Responsibilities

• Write, edit, and maintain platform documentation including user guides, API references, and release notes
• Document third-party and internal integrations with setup guides, configuration steps, troubleshooting resources
• Develop and maintain SOPs for technical account management workflows
• Collaborate with engineers, product managers, and account managers to gather technical information and ensure accuracy
• Organize and structure documentation for easy navigation (knowledge bases, wikis, help centers)
• Review and update existing documentation to reflect product changes and deprecated functionality
• Establish and maintain style guides and documentation standards for consistency
• Gather feedback from internal teams and customers to identify gaps and improve usability
• Support onboarding materials for new customers and internal team members

Skills

Technical writing

SaaS documentation

API documentation

Editing/proofreading

English fluency

Cross-functional collaboration

Education

Bachelor's degree in English, Communications, Computer Science, Engineering, or related field

Tools

Confluence

Notion

GitBook

MadCap Flare

Markdown/HTML

Job description

Priority IDC Private Limited | Full time

ZR_302 Technical Content Writer

Chandigarh, India | Posted on 08/03/2026

We're looking for a Technical Writer to create and maintain clear, accurate documentation across our platforms, integrations, and internal processes. You'll work closely with engineering, product, and technical account management teams to translate complex technical concepts into accessible documentation for both internal and external audiences.

What You’ll Do:

• Write, edit, and maintain platform documentation, including user guides, API references, and release notes
  
• Document third-party and internal integrations, including setup guides, configuration steps, and troubleshooting resources
  
• Develop and maintain Standard Operating Procedures (SOPs) for technical account management workflows
  
• Collaborate with engineers, product managers, and account managers to gather technical information and ensure documentation accuracy
  
• Organize and structure documentation for easy navigation and searchability (e.g., knowledge bases, wikis, help centers)
  
• Review and update existing documentation to reflect product changes, new features, and deprecated functionality
  
• Establish and maintain style guides and documentation standards to ensure consistency across all materials
  
• Gather feedback from internal teams and customers to identify documentation gaps and improve usability
  
• Support onboarding materials for new customers and internal team members
  

Requirements

Must have:

• 5–10 years of experience in technical writing, preferably in a SaaS, software, or technology environment
  
• Demonstrated experience documenting software platforms and third-party/API integrations
  
• Experience creating SOPs, playbooks, or process documentation, ideally for account management or customer-facing teams
  
• Strong writing, editing, and proofreading skills with excellent attention to detail; fluency in English required
  
• Ability to translate complex technical concepts into clear, user-friendly content
  
• Familiarity with documentation tools (e.g., Confluence, Notion, GitBook, MadCap Flare, or similar)
  
• Basic understanding of APIs, webhooks, and system integrations
  
• Comfort working cross-functionally with engineering, product, and customer-facing teams — including collaboration across time zones with global teams
  
• Strong organizational skills and the ability to manage multiple documentation projects simultaneously
  
• Bachelor's degree in English, Communications, Computer Science, Engineering, or a related field (or equivalent practical experience)

Night Shift : 6:30 PM to 3:30 PM IST

Nice to have:

• Familiarity with Property Technology (PropTech), RUBS (Ratio Utility Billing System), or utility billing processes
  
• Experience with version control systems (e.g., Git) for documentation workflows
  
• Familiarity with Markdown, HTML, or static site generators
  
• Prior experience supporting a Technical Account Management (TAM) or Customer Success team
  
• Experience with documentation analytics or feedback tools to measure content effectiveness