Senior Technical Content Writer

LogiNext; Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A growing tech company in Mumbai seeks a Senior Technical Content Creator/Writer to contribute to delivering exceptional information experiences through high-quality content. This role involves understanding complex technical products and creating clear, engaging documentation such as guides, FAQs, and videos. Ideal candidates should have 8 to 10 years of experience in technical writing, particularly in SaaS, and possess excellent communication skills. A passion for technology and creativity in content presentation are essential.

Qualifications

• 8 to 10 years of experience in technical content writing, especially in SaaS.
• Exceptional writing skills with an ability to adapt style and tone.
• Demonstrable presence in online communities and technical blogging.

Responsibilities

• Collaborate with teams for in-depth product understanding.
• Design infographics and engaging content to impart product knowledge.
• Regularly audit and update content to ensure relevance.

Skills

Technical writing

Editing skills

Creative thinking

Communication

Multitasking

Education

Bachelor’s/Master’s in Computer Science or Information Technology, Arts or Communication

Job description

“If you can’t explain it to a six year old, you don’t understand it yourself.” If you live by this statement, you might be the one we are looking for. We at LogiNext believe that Information experience is a big part of the Customer Experience.

LogiNext is looking for a prolific and talented Senior Technical Content Creator/Writer to contribute to our vision of delivering the best information experience with great content. Your role will involve understanding the details of and around the product and articulate them in clear, concise and illustrated manner. This role requires a high level of creativity and attention to detail. You must be able to distil complex information into clear, concise text.

You must have a sound experience with Enterprise SaaS products & knack and love for writing, a comprehensive understanding of the technical products, and experience in blogging toachievebusiness goals.

Responsibilities

• Collaborate with developers, designers, product managers, marketers, subject matter experts and other influencers to obtain an in-depth understanding of the product and the documentation requirements
• Determine the needs of end users of technical documentation and work closely with technology and business team to make products easier to use. This involves Feature Guides, FAQs, Onboarding Guides, Help Documentation, Troubleshooting Guides, Training Manuals, Release Notes and other documentation
• Design infographics, develop feature walkthrough videos and other engaging content to impart product knowledge to various stakeholders
• Audit and update the content regularly to ensure relevance with incremental product feature releases, customer use cases, support issues and other internal developments
• Execute the Content Calendar by building and delivering on the roadmap set by the management
• Work closely with the creative teams to represent the content in the most suitable visual format
• Suggest ways to further improve the quality of the documentation

Requirements

• Bachelor’s/Master’s degree in Computer Science or Information Technology, Arts or Communication
• 8 to 10 years of experience in technical content writing with minimum 4 years of experience in SaaS products
• Exceptional technical writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business' various types of content
• Demonstrable active presence in online communities such as blogs, discussion forums, LinkedIn articles, Tweets, Quora answers
• Ability to quickly grasp complex technical concepts and make them easily understandable to users in the form of text, images, videos, infographics
• Ability to identify issues, challenges, and gaps associated with the content
• Ability to understand briefs and translate briefs into high-quality product collaterals
• Passion for technology, communication and strong understanding of the industry and organization’s mission
• Basic understanding of web technologies and programming languages to publish viral tech blogs
• Excellent command over written and verbal communication
• Good leadership and team handling experience.
• Adept at Multitasking, creative thinking and working independently