Technical Writer

Skyhigh Managementb Services; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Skyhigh Security is seeking a detail-oriented Technical Writer to create high-quality Help content that drives product adoption and enhances customer loyalty.

The ideal candidate will transform complex technical concepts into clear, accurate documentation, while maintaining a consistent voice aligned with our style guidelines and collaborating with cross-functional teams.

Qualifications

• 3–6 years of technical writing experience, preferably with SaaS products.
• Ability to craft clear, easy-to-consume documentation.
• Experience writing release notes or similar docs.
• UI copy editing experience or willingness to expand.
• Experience using JIRA or similar project-management tools.
• Knack for identifying the key objectives of task-oriented content.
• Excellent communication and writing skills.
• Attention to detail and collaborative work style.
• Ability to follow a style guide and work with editors.

Responsibilities

• Develop, manage, and deliver high-quality written content under tight deadlines in a fast-moving software development environment.
• Ensure clarity and accuracy while maintaining the voice aligned with our internal style guide.
• Advocate for customers by identifying gaps in the user experience before our users do.
• Coordinate documentation projects and collaborate with cross-functional teams.

Skills

Technical writing

Documentation

Release notes

UI copy editing

JIRA

Project management tools

Style guide adherence

Tools

JIRA

Job description

Job Summary

Skyhigh Security is seeking a detail-oriented and customer-focused Technical Writer to create high-quality Help content that drives product adoption and enhances customer loyalty. The ideal candidate will transform complex technical concepts into clear, accurate, and user-friendly documentation while maintaining a consistent voice aligned with our style guidelines.

Responsibilities

• Develop, manage, and deliver high-quality written content under tight deadlines in a fast-moving software development environment.
• Attention to detail must drive you, making sure that content is clear and accurate, while conveying the proper voice while adhering to our internal style guide.
• Part of this role is constantly advocating for our customers, finding the seams in customer experience before our users do.
• An ideal candidate is a highly organized person who is experienced in running documentation projects and who enjoys cross-functional work.

Requirements

• 3 - 6 years experience in technical writing, ideally with time in SaaS products.
• Demonstrated ability to write well-crafted, easy-to-consume documentation.
• Experience writing release notes or similar documentation
• UI copy editing experience (or a desire to expand your skills in this area)
• Experience building reports in JIRA or similar project-management tools
• Knack for identifying the key objectives of task-oriented content
• Excellent communication skills and writing capabilities
• Exceptional attention to detail
• Ability to work collaboratively
• Follow an established style guide and work with editors to create the best possible documentation.

Skills

• technical writing
• documentation
• release notes
• UI copy editing
• JIRA
• project-management tools
• style guide adherence