Technical Writer

Skyhigh Security; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Paid Parental Leave

Community involvement support

Job summary

Skyhigh Security is seeking a technical writer to produce high-quality Help content that drives product adoption and strengthens customer loyalty. You will translate complex technical concepts into clear, user-friendly documentation, aligned with our style guidelines.

The role requires 3–6 years in technical writing, SaaS experience, and strong collaboration with editors and cross-functional teams. A hybrid work model is offered to support flexibility and growth.

Qualifications

• 3-6 years experience in technical writing, ideally with time in SaaS products.
• Demonstrated ability to write well-crafted, easy-to-consume documentation.
• Experience writing release notes or similar documentation.
• UI copy editing experience (or a desire to expand your skills in this area).
• Experience building reports in JIRA or similar project-management tools.
• Knack for identifying the key objectives of task-oriented content.
• Excellent communication skills and writing capabilities.
• Exceptional attention to detail.
• Ability to work collaboratively.
• Follow an established style guide and work with editors to create the best possible documentation.

Responsibilities

• Develop, manage, and deliver high-quality written content under tight deadlines in a fast-moving software development environment.
• Advocate for customers, ensuring content addresses user needs and gaps in experience.
• Maintain a consistent voice in line with our style guidelines across docs and release notes.
• Lead documentation projects and coordinate with cross-functional teams to deliver high-quality output.

Skills

Technical writing

UI copy editing

Release notes

Attention to detail

Collaboration

Tools

JIRA

Job description

Job Title: Technical Writer

About Skyhigh Security:

Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.

Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.

Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our ‘Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.

We are on these too! Follow us on LinkedIn and Twitter @SkyhighSecurity.

Role Overview:

Skyhigh Security is seeking a detail-oriented and customer-focused Technical Writer to create high-quality Help content that drives product adoption and enhances customer loyalty. The ideal candidate will transform complex technical concepts into clear, accurate, and user-friendly documentation while maintaining a consistent voice aligned with our style guidelines.

About the Role:

• Develop, manage, and deliver high-quality written content under tight deadlines in a fast-moving software development environment.
• Attention to detail must drive you, making sure that content is clear and accurate, while conveying the proper voice while adhering to our internal style guide.
• Part of this role is constantly advocating for our customers, finding the seams in customer experience before our users do.
• An ideal candidate is a highly organized person who is experienced in running documentation projects and who enjoys cross-functional work.

About You:

• 3 - 6 years experience in technical writing, ideally with time in SaaS products.
• Demonstrated ability to write well-crafted, easy-to-consume documentation.
• Experience writing release notes or similar documentation
• UI copy editing experience (or a desire to expand your skills in this area)
• Experience building reports in JIRA or similar project-management tools
• Knack for identifying the key objectives of task-oriented content
• Excellent communication skills and writing capabilities
• Exceptional attention to detail
• Ability to work collaboratively
• Follow an established style guide and work with editors to create the best possible documentation.

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.