Technical Voice Support Officer

Movate Technologies; Chennai District; On-site; INR 400,000 - 560,000; Full time

Job summary

Movate Technologies in Chennai, India invites applications for an international voice process and technical support role. You will handle customer inquiries via phone, chat, and email, resolving software, hardware, and network issues.

Ideal candidates will bring experience in chat processes, strong communication, and the ability to manage multiple priorities in a fast-paced environment. Training and growth opportunities are available.

Qualifications

• 1–10 years of experience in international voice process or technical support.
• Strong knowledge of chat support processes.
• Excellent communication for phone or email interactions.

Responsibilities

• Provide technical voice support to customers through phone, chats, and emails.
• Troubleshoot issues related to software, hardware devices, and network connectivity.
• Collaborate with internal teams to resolve complex technical problems and elevate when necessary.
• Maintain accurate records of customer interactions using CRM software.

Skills

International voice process

Technical customer support

Chat support processes

Excellent communication

CRM software

Tools

CRM software

Job description

Roles and Responsibilities :

• Provide technical voice support to customers through phone calls, chats, and emails.
• Troubleshoot issues related to software applications, hardware devices, and network connectivity.
• Collaborate with internal teams to resolve complex technical problems and elevate when necessary.
• Maintain accurate records of customer interactions using CRM software.

Job Requirements :

• 1-10 years of experience in international voice process or technical customer support.
• Strong knowledge of chat support processes and procedures.
• Excellent communication skills for effective interaction with customers over the phone or via email.
• Ability to work in a fast-paced environment with multiple priorities.